TO DETERMINE HOW ADHOCRACY CULTURE IMPACTS THE PERFORMANCE OF FINANCIAL INSTITUTIONS IN KENYA.

Abstract

This study examines the impact of an adhocracy culture on organizational performance in financial institutions, specifically focusing on Watu Credit Limited in Kenya. Adhocracy culture emphasizes innovation, flexibility, risk-taking, and entrepreneurial spirit, which can influence employee engagement, client satisfaction, and organizational adaptability. This article explores how Watu Credit Limited has incorporated adhocracy principles into its operations, analyzes the outcomes in terms of financial performance and market growth, and discusses the broader implications for the Kenyan financial sector. The research established that organizations need to incorporate the different aspects of organizational cultures that align with their objectives to boost performance. The various organizational cultures are geared towards cementing the connections between the employees and their seniors and between employees with the organization. The findings further brought to the fore the fact that the presence of rules providing clear guidelines, ways of doing things through processes and procedures for employees was the most prevalent culture within Watu Credit Ltd characterized by the hierarchy type of culture. In conclusion, the study reiterates that for an improved organizational performance, the presenting culture in an organization is expected to anchor and align with the intended approaches and the running of operations by the staff on a continuous basis through a culture that excites employees and incorporating a sense of belonging within the organization. The study suggestions are that organizations incorporating financial institutions need to emphasize the incorporation of an effective corporate culture that proactively drives policies and strategy implementation and thereby creating a competitive advantage that is sustainable against the competitors and ensure that the organization builds good customs that will drive high performance.