PERFORMANCE MANAGEMENT GOALS AND PERFORMANCE MANAGEMENT FEEDBACK ON EMPLOYEE PRODUCTIVITY

Abstract

Organizations invest billions of shillings annually in managing employee performance. The study aimed to examine the influence of performance management goals and performance management feedback on employee productivity, using Kenyatta National Hospital (KNH) as a case study. The primary objective was to understand how performance management influences productivity among KNH employees. The variables of e study were; employee productivity as the dependent variable and, feedback and goals as the independent variables. The theory underpinning the study is Locke’s goal-setting theory supported by Adams equity theory. The study adopted descriptive research design, with a sample size of 372 participants drawn from the hospital’s 5,300 employees. A pilot study was conducted with 60 staff members from Mbagathi Hospital to refine the research instruments. Data was collected through questionnaires, with analysis performed using SPSS Version 25.0. Descriptive and inferential statistics were employed and a regression analysis was conducted to evaluate the influence of performance management on employee productivity. The analysis revealed that performance management goals significantly impact employee productivity, indicating a strong positive relationship. The findings led to the conclusion that effective performance management through well-structured goals and feedback will positively enhance employee productivity. Consequently, the study recommends that KNH's human resources department ensure a transparent, logical performance management techniques that accurately identifies staff training needs. It further advises the department to communicate the importance of performance management clearly and to employ a range of performance management methods in employee assessments.