INFLUENCE OF STRESS COPYING MECHANISM ON EMPLOYEE PERFORMANCE AT KENYA CIVIL AVIATION AUTHORITY (KCAA) HEADQUARTERS

Abstract

This study examined the influence of stress coping mechanisms on employee performance at the Kenya Civil Aviation Authority (KCAA) Headquarters. The research aimed to explore how air traffic controllers and other employees utilize stress management strategies and how these mechanisms affect their productivity and overall job performance. A cross-sectional survey design was employed, targeting 188 air traffic controllers across eight Kenyan airports, alongside key management personnel. Using stratified random sampling, all the 188 respondents were selected, ensuring proportional representation from all organizational roles. Data collection involved self-administered questionnaires for quantitative analysis and semi-structured interviews for qualitative insights. Descriptive statistics and thematic analysis summarized the data, while Pearson’s correlation and regression analysis tested the relationship between stress coping mechanisms and employee performance. The results revealed a significant positive relationship (B = 0.586, p < .001, β = .694), indicating that effective stress coping strategies, such as exercise, relaxation techniques, and organizational support, substantially enhance employee performance. Conversely, maladaptive strategies negatively impact performance. The findings also highlighted challenges in maintaining work-life balance and sustaining healthy living practices. The study concluded that stress coping mechanisms are a critical determinant of employee performance, indicating the need for tailored interventions to support employees in managing stress.