RECRUITMENT PRACTICES AND EMPLOYEE PERFORMANCE IN COMEMRCIAL BANKS IN KENYA. A CASE STUDY OF NATIONAL BANK OF KENYA

Abstract

This study determines employees' recruitment practices and employee performance in commercial banks in Kenya. A case study of National Bank of Kenya Headquarters. The specific objectives guiding this study included; internal recruitment, recruitment agencies, media advertisement, and talent poaching as recruitment practices affecting the performance of employees at the National Bank of Kenya. The study incorporates the Herzberg’s Two Factor Theory of Motivation and human capital theories. The study employed descriptive research design. The population for the study consisted of all the 65 Human Resource Staff at the National Bank of Kenya, Headquarters. A Census approach was adopted by the study, given the small size of the population. The researcher considered research questionnaires as a research instrument for primary data collection. The quantitative data achieved by the survey were presented in the form of mean averages, frequencies, and percentages. Statistical Packages for Social Sciences., version 25 was also incorporated into the data analysis. It was determined that there is a positive relationship between the adopted recruitment practices and performance of National Bank of Kenya. Therefore, the dependent and independent variables for the study had a string relationship. The correlation was determined by an overall coefficient of correlation of (R) to be 0.516. Besides, it was also shown from the study analysis that the R square value was given as 0.273%. It was recommended that the National Bank Headquarters management need to diversify its recruitment resources to increase its chances of recruiting the right employees for improved performance levels.