JUST-IN-TIME MANAGEMENT PRACTICES, LEADERSHIP STYLE AND FINANCIAL PERFORMANCE OF TELECOMMUNICATION CONTRACTORS IN NAIROBI, KENYA

Abstract

Telecommunication landscape has been changing due to fluctuations in macro-economic forces, increasing competition in the sector, rise of digital media among others. However, scholarly literature remains elusive on how these changes influence financial performance of the telecommunication companies in Kenya. The objective of this study was to interrogate the influence of Just-In-Time (JIT) Management Practices and Leadership Style on Financial Performance of Telecommunication Contractors in Nairobi, Kenya. Contractors provide infrastructure services for Major Service Providers who provide communication services to end users. A descriptive research design was adopted using a population of 1677 senior managers from 559 telecommunication contractors. Structured questionnaires were administered to a sample of 312 managers of 104 contractors using simple random and snowball sampling techniques. A total of 277 participants responded from which 38 responses were not well completed and not considered. So, 239 questionnaires were used for data analysis. Statistical Package for Social Sciences (SPSS) version 25 was used for descriptive and inferential data analyses to provide the relationships between the study variables and the findings were presented in tables of frequencies and percentages. The study found out that JIT Management Practices and Leadership Style have influence on the financial performance of telecommunication contractors in Kenya and recommends that the Telecommunication Contractors should, come up with management strategies to improve on the effectiveness and efficiency of the organizations, invest in training and skills development in ICT and Technological innovations in order to achieve financial performance of the organizations.