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Strategic customer service [electronic resource] : managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits / John A. Goodman. by
Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction
Publication details: New York : AMACOM, c2009
Availability: Items available for reference: ONLINE RESOURCE: Not for loan (1)Call number: HF 5415.5 .G672 2009eb.
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Customer loyalty programmes and clubs [electronic resource] / Stephan A. Butscher. by
Edition: 2nd ed.
Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction
Publication details: Aldershot, England ; Burlington, VT : Gower, c2002
Availability: Items available for reference: ONLINE RESOURCE: Not for loan (1)Call number: HF 5415.525 .B87 2002eb.
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The mind of the customer [electronic resource] : how great companies like UPS, Lexus, and Nokia have reinvented the sales process to accelerate their customers' success / Richard Hodge and Lou Schachter. by
Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction
Publication details: New York : McGraw-Hill, c2006
Availability: Items available for reference: ONLINE RESOURCE: Not for loan (1)Call number: HF 5438.25 .H625 2006eb.
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Observing and registering emotional satisfaction of customer contacts [electronic resource] : for customer satisfaction & loyalty / Hüseyin Güngör. by
Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction
Publication details: Amsterdam : Vossiuspers UvA, c2007
Availability: Items available for reference: ONLINE RESOURCE: Not for loan (2)Call number: HE 8788 .G86 2007eb, ...
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Measuring customer satisfaction [electronic resource] / Richard F. Gerson. by Series: Fifty-Minute series
Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction
Publication details: Menlo Park, Calif. : Crisp Publications, c1993
Availability: Items available for reference: ONLINE RESOURCE: Not for loan (1)Call number: HF 5415.5 .G46 1993eb.
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Beyond customer service, revised [electronic resource] / Richard F. Gerson. by Series: Fifty-Minute series
Edition: Rev. ed.
Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction
Publication details: Menlo Park, Calif. : Crisp Publications, c1998
Availability: Items available for reference: ONLINE RESOURCE: Not for loan (1)Call number: HF 5415.5 .G458 1998eb.
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Compensating the sales force [electronic resource] / David J. Cichelli. by
Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction
Publication details: New York : McGraw Hill, c2004
Availability: Items available for reference: ONLINE RESOURCE: Not for loan (1)Call number: HF 5439.7 .C53 2004eb.
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Sales management [electronic resource] / Robert J. Calvin. by Series: McGraw-Hill executive MBA series
Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction
Publication details: New York : McGraw-Hill, c2001
Availability: Items available for reference: ONLINE RESOURCE: Not for loan (1)Call number: HF 5438.4 .C343 2001eb.
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Sales and marketing management [electronic resource] / C.P. Mahajan. by
Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction
Publication details: Jaipur, India : ABD Publishers, 2008
Availability: Items available for reference: ONLINE RESOURCE: Not for loan (1)Call number: HF 5438.4 .M34 2008eb.
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The Sales success handbook [electronic resource] : 20 lessons to open and close sales now / Linda Richardson. by
Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction
Publication details: New York : McGraw-Hill, 2003
Availability: Items available for reference: ONLINE RESOURCE: Not for loan (1)Call number: HF 5438.25 .R53 2003eb.
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Sales don't just happen [electronic resource] : 26 proven strategies to increase sales in any market / Stephan Schiffman. by
Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction
Publication details: Chicago, IL : Dearborn Financial Pub., c2002
Availability: Items available for reference: ONLINE RESOURCE: Not for loan (1)Call number: HF 5438.25 .S3346 2002eb.
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Marketing and sales management [electronic resource] / S.P. Sharma, Dilip B. Joshi. by
Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction
Publication details: Jaipur, India : Paradise Publishers, 2008
Availability: Items available for reference: ONLINE RESOURCE: Not for loan (1)Call number: HF 5415 .S53 2008eb.
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Advertising, sales and promotion management [electronic resource] / S.A. Chunwalla. by
Edition: Rev. ed.
Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction
Publication details: Mumbai [India] : Himalaya Pub. House, 2008
Availability: Items available for reference: ONLINE RESOURCE: Not for loan (1)Call number: HF 5823 .C48 2008eb.
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More proactive sales management [electronic resource] : avoid the mistakes even great sales managers make--and get extraordinary results / William "Skip" Miller. by
Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction
Publication details: New York : American Management Association, c2009
Availability: Items available for reference: ONLINE RESOURCE: Not for loan (1)Call number: HF 5438.4 .M5425 2009eb.
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Resumes for sales and marketing careers [electronic resource] : with sample cover letters / the editors of McGraw-Hill. by Series: McGraw-Hill professional resumes series
Edition: 3rd ed.
Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction
Publication details: New York : McGraw-Hill, c2005
Availability: Items available for reference: ONLINE RESOURCE: Not for loan (1)Call number: HF 5383 .R45 2005eb.
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Mastering technical sales [electronic resource] : the sales engineer's handbook / John Care, Aron Bohlig. by Series: Artech House technology management and professional development library
Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction
Publication details: Boston, MA : Artech House, 2002
Other title:
  • Technical sales
  • Sales engineer's handbook
Availability: Items available for reference: ONLINE RESOURCE: Not for loan (1)Call number: HF 5439.H54 C37 2002eb.
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Birth of a salesman [electronic resource] : the transformation of selling in America / Walter A. Friedman. by
Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction
Publication details: Cambridge, MA : Harvard University Press, 2004
Availability: Items available for reference: ONLINE RESOURCE: Not for loan (1)Call number: HF 5438.4 .F75 2004eb.
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Sales techniques [electronic resource] / Bill Brooks. by Series: Briefcase book
Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction
Publication details: New York : McGraw-Hill, c2004
Availability: Items available for reference: ONLINE RESOURCE: Not for loan (1)Call number: HF 5438.25 .B7455 2004eb.
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Telephone sales for dummies [electronic resource] / by Dirk Zeller. by Series: --For dummies
Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction
Publication details: Hoboken, NJ : Wiley, c2008
Availability: Items available for reference: ONLINE RESOURCE: Not for loan (1)Call number: HF 5438.3 .Z45 2008eb.
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Sales & celebrations [electronic resource] : retailing and regional identity in Western New York State, 1920-1940 / Sarah Elvins. by
Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction
Publication details: Athens : Ohio University Press, c2004
Other title:
  • Sales and celebrations
Availability: Items available for reference: ONLINE RESOURCE: Not for loan (1)Call number: HF 5429.4.N56 E48 2004eb.
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The 25 sales habits of highly successful salespeople [electronic resource] / Stephan Schiffman. by
Edition: 3rd ed.
Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction
Publication details: Avon, Mass. : Adams Media, c2008
Other title:
  • Twenty-five sales habits of highly successful salespeople
Availability: Items available for reference: ONLINE RESOURCE: Not for loan (1)Call number: HF 5438.25 .S333 2008eb.
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Proven online ad sales tactics [electronic resource] : practical know-how from profitable web and newsletter publishers. by Series: Practical know-how & case studies
Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction
Publication details: Portsmouth, R.I. : MarketingSherpa, Inc., 2003
Availability: Items available for reference: ONLINE RESOURCE: Not for loan (1)Call number: HF 5823 .P76 2003eb.
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Effective sales management [electronic resource] : how to build a winning sales team / Tom Johnson. by
Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction ; Audience: General;
Publication details: Los Altos, Calif. : Crisp, c1990
Availability: Items available for reference: ONLINE RESOURCE: Not for loan (1)Call number: HF 5438.4 .J64 1990eb.
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Power sales writing [electronic resource] / Sue Hershkowitz-Coore. by
Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction
Publication details: New York : McGraw-Hill, c2003
Availability: Items available for reference: ONLINE RESOURCE: Not for loan (1)Call number: HF 5825 .H44 2003eb.
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The 24 sales traps and how to avoid them [electronic resource] : recognizing the pitfalls that mislead even the best performers / Dick Canada. by
Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction
Publication details: New York : AMACOM, c2002
Other title:
  • Twenty four sales traps and how to avoid them
Availability: Items available for reference: ONLINE RESOURCE: Not for loan (1)Call number: HF 5438.25 .C28 2002eb.
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Hack proofing your e-commerce site [electronic resource] : the only way to stop a hacker is to think like one / [Ryan Russell ... [et al.]]. by
Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction
Publication details: Rockland, Mass. ; [Great Britain] : Syngress, c2001
Availability: Items available for reference: ONLINE RESOURCE: Not for loan (1)Call number: QA 76.9.A25 H334 2001eb.
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E-commerce [electronic resource] : an Emerald guide. by
Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction
Publication details: Bradford, England : Emerald Group Publishing, c2005
Availability: Items available for reference: ONLINE RESOURCE: Not for loan (1)Call number: HF 5548.32 .E36 2005eb.
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WordPress 2.9 e-commerce [electronic resource] : build a proficient online store to sell products and services / Brian Bondari. by
Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction
Publication details: Birmingham, U.K. : Packt Pub., 2010
Availability: Items available for reference: ONLINE RESOURCE: Not for loan (1)Call number: TK 5105.8885.W66 B66 2010eb.
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Selling online with Drupal e-Commerce [electronic resource] : walk through the creation of an online store with Drupal's e-Commerce module / Michael Peacock. by Series: From technologies to solutions
Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction
Publication details: Birmingham, [England] : Packt, c2008
Availability: Items available for reference: ONLINE RESOURCE: Not for loan (1)Call number: TK 5105.8885.D78 P433 2008eb.
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Managing for sales results [electronic resource] : a fast-action guide for finding, coaching, and leading salespeople / Ron Marks. by
Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction
Publication details: Hoboken, N.J. : John Wiley & Sons, c2008
Availability: Items available for reference: ONLINE RESOURCE: Not for loan (1)Call number: HF 5438.4 .M366 2008eb.
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Retailing logistics & fresh food packaging [electronic resource] : managing change in the supply chain / Leigh Sparks ... [et al.]. by
Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction
Publication details: London : Kogan Page, 2006
Availability: Items available for reference: ONLINE RESOURCE: Not for loan (1)Call number: HD 9000.5 .R38 2006eb.
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Logistics and retail management [electronic resource] : insights into current practice and trends from leading experts / edited by John Fernie and Leigh Sparks. by
Edition: 2nd ed.
Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction
Publication details: London ; Sterling, VA : Kogan Page, 2004
Availability: Items available for reference: ONLINE RESOURCE: Not for loan (1)Call number: HD 38.5 .L614 2004eb.
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Barriers to retail competition and prices [electronic resource] : evidence from Spain / Alexander W. Hoffmaister. by Series: IMF working paper ; WP/06/231.
Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction
Publication details: [Washington D.C.] : International Monetary Fund, c2006
Availability: Items available for reference: ONLINE RESOURCE: Not for loan (1)Call number: HD 2756.5 .H64 2006eb.
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Retail crime and loss prevention [electronic resource] / guest editors: John Guthrie and Sarah Todd. by Series: International Journal of Retail & Distribution Management ; 34, no. 11
Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction
Publication details: Bradford, England : Emerald Group Publishing, c2006
Availability: Items available for reference: ONLINE RESOURCE: Not for loan (1)Call number: HV 6652 .R48 2006eb.
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The retail value chain [electronic resource] : how to gain competitive advantage through efficient consumer response (ECR) strategies / Sami Finne & Hanna Sivonen. by
Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction
Publication details: London ; Philadelphia : Kogan Page, 2009
Availability: Items available for reference: ONLINE RESOURCE: Not for loan (1)Call number: HF 5429 .F4973 2009eb.
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Retail selling skills [electronic resource] / Sumit Kati. by
Edition: 1st ed.
Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction
Publication details: Mumbai [India] : Himalaya Pub. House, 2010
Availability: Items available for reference: ONLINE RESOURCE: Not for loan (1)Call number: HF 5438.25 .K38 2010eb.
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Strategic retail management [electronic resource] / Bal Mukand Sharma. by
Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction
Publication details: Jaipur, India : Book Enclave, 2008
Availability: Items available for reference: ONLINE RESOURCE: Not for loan (1)Call number: HF 5429 .S53 2008eb.
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Opportunities in retailing careers [electronic resource] / Roslyn Dolber. by
Edition: Rev. ed.
Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction
Publication details: Chicago : VGM Career Books, c2003
Availability: Items available for reference: ONLINE RESOURCE: Not for loan (1)Call number: HF 5429.29 .D65 2003eb.
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In the name of Osama bin Laden: global terrorism & the bin Laden brotherhood / Roland Jacquard ; Samia Serageldin, consulting editor ; George Holoch, translator. by
Material type: Text Text; Format: electronic available online remote; Nature of contents: biography; Literary form: Not fiction
Publication details: Durham, N.C. : Duke University Press, 2002
Availability: No items available.
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Disappearing acts : Betsy Byars by
Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction
Publication details: New York Scholastic c1998
Availability: No items available.
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Human resource development learning & training for individuals & organizations / edited by John P. Wilson. by
Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction
Publication details: London : Kogan Page Limited, 2005
Availability: Items available for loan: The MUA Library South C campus (3)Call number: HF 5549 .H86 2005, ... Not available: KISAJU MAIN CAMPUS: In transit (1).
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Cisco security professional's guide to secure intrusion detection systems [electronic resource] / Syngress Media, Inc. Staff. by
Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction
Publication details: Rockland, Mass. : Syngress, c2003
Availability: Items available for reference: ONLINE RESOURCE: Not for loan (1)Call number: TK 5105.59 .C573 2003eb.
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Hacking exposed Cisco networks [electronic resource] : Cisco security secrets & solutions / Andrew A. Vladimirov ... [et al.]. by
Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction ; Audience: Adult;
Publication details: New York : McGraw-Hill/Osborne, c2006
Other title:
  • Hacking Cisco networks exposed
Availability: Items available for reference: ONLINE RESOURCE: Not for loan (1)Call number: TK 5105.59 .H32 2006eb.
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Cisco routers for the desperate [electronic resource] : router and switch management, the easy way / Michael W. Lucas. by
Edition: 2nd ed.
Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction
Publication details: San Francisco : No Starch Press, c2009
Availability: Items available for reference: ONLINE RESOURCE: Not for loan (1)Call number: TK 5105.543 .L83 2009eb.
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Cisco security [electronic resource] / Kartik Bhatnagar, with NIIT. by
Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction
Publication details: Cincinnati, Ohio : Premier Press, c2002
Availability: Items available for reference: ONLINE RESOURCE: Not for loan (1)Call number: TK 5105.59 .B473 2002eb.
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Cisco IP routing protocols [electronic resource] : troubleshooting techniques / V. Anand and K. Chakrabarty. by Series: Networking series (Charles River Media)
Edition: 1st ed.
Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction
Publication details: Hingham, Mass. : Charles River Media, 2004
Availability: Items available for reference: ONLINE RESOURCE: Not for loan (1)Call number: TK 5105.585 .A48 2004eb.
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Enabling IP routing with Cisco routers [electronic resource] / R. Das, K. Chakrabarty. by Series: Networking series (Charles River Media)
Edition: 1st ed.
Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction
Publication details: Hingham, Mass. : Charles River Media, c2004
Availability: Items available for reference: ONLINE RESOURCE: Not for loan (1)Call number: TK5105.543 .D35 2004eb.
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CCNA Cisco certified network associate study guide [electronic resource] : (exam 640-802) / Richard Deal. by
Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction
Publication details: New York : McGraw-Hill, c2008
Availability: Items available for reference: ONLINE RESOURCE: Not for loan (1)Call number: TK5105.8.C57 425 2008eb.
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Analytical network and system administration [electronic resource] : managing human-computer networks / Mark Burgess. by
Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction
Publication details: Chichester, West Sussex, England ; Hoboken, NJ : John Wiley & Sons, c2004
Availability: Items available for reference: ONLINE RESOURCE: Not for loan (1)Call number: TK5105.5 .B862 2004eb.
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Managing Cisco network security [electronic resource] / Eric Knipp ... [et al.] ; technical editor, Edgar Danielyan. by
Edition: 2nd ed.
Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction
Publication details: Rockland, Mass. : Syngress Media, c2002
Other title:
  • Cisco network security
Availability: Items available for reference: ONLINE RESOURCE: Not for loan (1)Call number: TK5105.59 .M36 2002eb.