| 000 | 00497nam a22001697a 4500 | ||
|---|---|---|---|
| 003 | OSt | ||
| 005 | 20110825093218.0 | ||
| 008 | 110825t xxu||||| |||| 00| 0 eng d | ||
| 020 | _a006092009 | ||
| 040 | _cKIM | ||
| 050 |
_aHF5415.5 _b.D38 1990 |
||
| 100 |
_aDavidow, H William _913664 |
||
| 245 |
_aTotal customer service. _bA six-point plan for giving your business the competitive edge in the 1990's |
||
| 260 |
_anew york _bHarper perennial _c1990 |
||
| 300 |
_a227pg, _c20cm |
||
| 942 |
_2ddc _cBOOK |
||
| 999 |
_c9761 _d9761 |
||