| 000 | 01417nam a2200361 a 4500 | ||
|---|---|---|---|
| 001 | ebr10058853 | ||
| 003 | CaPaEBR | ||
| 006 | m u | ||
| 007 | cr cn||||||||| | ||
| 008 | 980803s1998 caua s 000 0 eng | ||
| 010 | _z 97067632 | ||
| 020 | _z1560524618 | ||
| 035 | _a(OCoLC)647384368 | ||
| 040 |
_aCaPaEBR _cCaPaEBR |
||
| 050 | 1 | 4 |
_aHF5415.5 _b.G458 1998eb |
| 082 | 0 | 4 |
_a658.8/12 _221 |
| 100 | 1 |
_aGerson, Richard F. _913283 |
|
| 245 | 1 | 0 |
_aBeyond customer service, revised _h[electronic resource] / _cRichard F. Gerson. |
| 250 | _aRev. ed. | ||
| 260 |
_aMenlo Park, Calif. : _bCrisp Publications, _cc1998. |
||
| 300 |
_a108 p. : _bill. ; _c26 cm. |
||
| 490 | 1 | _aA Fifty-Minute series book | |
| 500 | _a"Effective programs for retaining your customers"--Cover. | ||
| 533 |
_aElectronic reproduction. _bPalo Alto, Calif. : _cebrary, _d2009. _nAvailable via World Wide Web. _nAccess may be limited to ebrary affiliated libraries. |
||
| 650 | 0 | _aCustomer relations. | |
| 650 | 0 | _aCustomer services. | |
| 655 | 7 |
_aElectronic books. _2local _974 |
|
| 710 | 2 |
_aebrary, Inc. _975 |
|
| 830 | 0 |
_aFifty-Minute series. _913284 |
|
| 856 | 4 | 0 |
_uhttp://site.ebrary.com/lib/kimke/Doc?id=10058853 _zAn electronic book accessible through the World Wide Web; click to view |
| 942 |
_2ddc _cEB |
||
| 999 |
_c9390 _d9390 |
||
| 952 |
_70 _40 _00 _2lcc _bVLIB _yEB _10 _oHF 5415.5 .G458 1998eb _d2011-08-02 _aVLIB |
||