| 000 | 01340nam a2200337 a 4500 | ||
|---|---|---|---|
| 001 | ebr10058026 | ||
| 003 | CaPaEBR | ||
| 006 | m u | ||
| 007 | cr cn||||||||| | ||
| 008 | 920817s1993 caua s 000 0 eng | ||
| 010 | _z 92054368 | ||
| 020 | _z1560521783 | ||
| 035 | _a(OCoLC)647376165 | ||
| 040 |
_aCaPaEBR _cCaPaEBR |
||
| 050 | 1 | 4 |
_aHF5415.5 _b.G46 1993eb |
| 082 | 0 | 4 |
_a658.8/12 _220 |
| 100 | 1 |
_aGerson, Richard F. _913280 |
|
| 245 | 1 | 0 |
_aMeasuring customer satisfaction _h[electronic resource] / _cRichard F. Gerson. |
| 260 |
_aMenlo Park, Calif. : _bCrisp Publications, _cc1993. |
||
| 300 |
_aix, 112 p. : _bill. ; _c26 cm. |
||
| 490 | 1 | _aFifty-Minute series | |
| 533 |
_aElectronic reproduction. _bPalo Alto, Calif. : _cebrary, _d2011. _nAvailable via World Wide Web. _nAccess may be limited to ebrary affiliated libraries. |
||
| 650 | 0 |
_aConsumer satisfaction. _910938 |
|
| 650 | 0 |
_aCustomer services _xEvaluation. _913281 |
|
| 655 | 7 |
_aElectronic books. _2local _974 |
|
| 710 | 2 |
_aebrary, Inc. _975 |
|
| 830 | 0 |
_aFifty-Minute series. _913282 |
|
| 856 | 4 | 0 |
_uhttp://site.ebrary.com/lib/kimke/Doc?id=10058026 _zAn electronic book accessible through the World Wide Web; click to view |
| 942 |
_2ddc _cEB |
||
| 999 |
_c9389 _d9389 |
||
| 952 |
_70 _40 _00 _2lcc _bVLIB _yEB _10 _oHF 5415.5 .G46 1993eb _d2011-08-02 _aVLIB |
||