| 000 | 01400nam a2200349Ia 4500 | ||
|---|---|---|---|
| 001 | ebr10315365 | ||
| 003 | CaPaEBR | ||
| 006 | m u | ||
| 007 | cr cn||||||||| | ||
| 008 | 050126s2006 cau sb 001 0 eng d | ||
| 020 | _z9781576752982 | ||
| 020 | _z9781576754047 | ||
| 020 | _z9781576758861 | ||
| 035 | _a(OCoLC)646813168 | ||
| 040 |
_aCaPaEBR _cCaPaEBR |
||
| 050 | 1 | 4 |
_aHF5415.5 _b.B3667 2006eb |
| 100 | 1 |
_aBarlow, Janelle, _d1943- _913258 |
|
| 245 | 1 | 0 |
_aBranded customer service _h[electronic resource] : _bthe new competitive edge / _cby Janelle Barlow and Paul Stewart. |
| 260 |
_aSan Francisco, Calif. : _bBerrett-Koehler, _c2006. |
||
| 300 | _axii, 259 p. | ||
| 504 | _aIncludes bibliographical references and index. | ||
| 533 |
_aElectronic reproduction. _bPalo Alto, Calif. : _cebrary, _d2009. _nAvailable via World Wide Web. _nAccess may be limited to ebrary affiliated libraries. |
||
| 650 | 0 | _aCustomer services. | |
| 650 | 0 |
_aBusiness names. _91558 |
|
| 650 | 0 | _aBrand name products. | |
| 655 | 7 |
_aElectronic books. _2local _974 |
|
| 700 | 1 | _aStewart, Paul. | |
| 710 | 2 |
_aebrary, Inc. _975 |
|
| 856 | 4 | 0 |
_uhttp://site.ebrary.com/lib/kimke/Doc?id=10315365 _zAn electronic book accessible through the World Wide Web; click to view |
| 942 |
_2ddc _cEB |
||
| 999 |
_c9377 _d9377 |
||
| 952 |
_70 _40 _00 _2lcc _bVLIB _yEB _10 _oHF 5415.5 .B3667 2006eb _d2011-08-02 _aVLIB |
||