| 000 | 01360nam a2200349Ia 4500 | ||
|---|---|---|---|
| 001 | ebr10040395 | ||
| 003 | CaPaEBR | ||
| 006 | m u | ||
| 007 | cr cn||||||||| | ||
| 008 | 960607s2001 ctuad sb 001 0 eng d | ||
| 020 | _z0948672927 | ||
| 035 | _a(OCoLC)647259056 | ||
| 040 |
_aCaPaEBR _cCaPaEBR |
||
| 050 | 1 | 4 |
_aHF514.5 _b.W5 2001eb |
| 082 | 0 | 4 |
_a658.812 _222 |
| 100 | 1 |
_aWhalley, Andy. _913255 |
|
| 245 | 1 | 0 |
_aObtaining and retaining customers _h[electronic resource] / _cAndy Whaley, Ian Headon. |
| 260 |
_aKent, C.T. : _bScitech, _c2001. |
||
| 300 |
_a110 p. : _bill., charts. |
||
| 490 | 1 | _aUniversal manager | |
| 504 | _aIncludes bibliographical references and index. | ||
| 533 |
_aElectronic reproduction. _bPalo Alto, Calif. : _cebrary, _d2009. _nAvailable via World Wide Web. _nAccess may be limited to ebrary affiliated libraries. |
||
| 650 | 0 |
_aConsumer satisfaction. _910938 |
|
| 650 | 0 | _aCustomer services. | |
| 655 | 7 |
_aElectronic books. _2local _974 |
|
| 700 | 1 |
_aHeadon, Ian. _913256 |
|
| 710 | 2 |
_aebrary, Inc. _975 |
|
| 830 | 0 |
_aUniversal manager. _913257 |
|
| 856 | 4 | 0 |
_uhttp://site.ebrary.com/lib/kimke/Doc?id=10040395 _zAn electronic book accessible through the World Wide Web; click to view |
| 942 |
_2ddc _cEB |
||
| 999 |
_c9376 _d9376 |
||
| 952 |
_70 _40 _00 _2lcc _bVLIB _yEB _10 _oHF 514.5 .W5 2001eb _d2011-08-02 _aVLIB |
||