000			02144nam a2200445 a 4500
001			ebr10315417
003			CaPaEBR
006			m u
007			cr cn|||||||||
008			090202s2009 cau sb 001 0 eng
010			_z 2009002120
015			_aGBA930828 _2bnb
016	7		_z014937859 _2Uk
020			_z9781576759011 (pbk. : alk. paper)
020			_z1576759016 (pbk. : alk. paper)
035			_a(OCoLC)646813226
040			_aCaPaEBR _cCaPaEBR
050	1	4	_aHD59.2 _b.K34 2009eb
082	0	4	_a659.2 _222
100	1		_aKador, John. _912765
245	1	0	_aEffective apology _h[electronic resource] : _bmending fences, building bridges, and restoring trust / _cJohn Kador.
250			_a1st ed.
260			_aSan Francisco : _bBerrett-Koehler Publishers, _c2009.
300			_a273 p. ; _c22 cm.
490	1		_aA BK business book
504			_aIncludes bibliographical references (p. 243-251) and index.
505	0		_aThe age of apology -- Why we apologize and what it accomplishes -- Recognition -- Responsibility -- Remorse -- Restitution -- Repetition -- When, where, and how to apologize -- How to accept (and reject) an apology -- Apology and forgiveness -- Obstacles to wholehearted apology -- The best apology possible : ten apology do's and don'ts -- Talking about apology : frequently asked questions -- What can I do now? Five apology practices.
533			_aElectronic reproduction. _bPalo Alto, Calif. : _cebrary, _d2011. _nAvailable via World Wide Web. _nAccess may be limited to ebrary affiliated libraries.
650		0	_aCorporate image. _912766
650		0	_aApologizing. _912767
650		0	_aCorporations _xPublic relations. _9681
650		0	_aBusiness communication.
650		0	_aCrisis management. _94230
655		7	_aElectronic books. _2local _974
710	2		_aebrary, Inc. _975
830		0	_aBK business book. _912768
856	4	0	_uhttp://site.ebrary.com/lib/kimke/Doc?id=10315417 _zAn electronic book accessible through the World Wide Web; click to view
942			_2ddc _cEB
999			_c9165 _d9165
952			_70 _40 _00 _2lcc _bVLIB _yEB _10 _oHD 59.2 .K34 2009eb _d2011-07-26 _aVLIB