000			01477nam a2200337 a 4500
001			ebr5002847
003			CaPaEBR
006			m u
007			cr cn|||||||||
008			020701s1999 nyua sb 000 0 eng d
020			_z0071390715 (electronic bk.) : _c$29.95
035			_a(OCoLC)646898164
040			_aCaPaEBR _cCaPaEBR
050	1	4	_aHF5415.5 _b.F83 1999eb
100	1		_aFuchs, Edward. _910937
245	1	0	_aQuality in customer service _h[electronic resource] / _cEdward Fuchs ; [Joseph M. Juran, editor in chief].
260			_aNew York : _bMcGraw-Hill, _cc1999.
300			_a1 v. (various pagings) : _bill.
504			_aIncludes bibliographical references.
533			_aElectronic reproduction. _bPalo Alto, Calif. : _cebrary, _d2005. _nAvailable via World Wide Web. _nAccess may be limited to ebrary affiliated libraries.
650		0	_aCustomer services.
650		0	_aCustomer relations.
650		0	_aConsumer satisfaction. _910938
655		7	_aElectronic books. _2local _974
700	1		_aJuran, J. M. _q(Joseph M.), _d1904- _96271
710	2		_aebrary, Inc. _975
740	0	2	_aJuran's quality handbook.
856	4	0	_uhttp://site.ebrary.com/lib/kimke/Doc?id=5002847 _zAn electronic book accessible through the World Wide Web; click to view
942			_2ddc _cEB
999			_c7658 _d7658
952			_w2011-05-26 _r2011-05-26 _40 _00 _bVLIB _10 _oHF 5415.5 .F83 1999eb _d2011-05-26 _70 _2lcc _uhttp://site.ebrary.com/lib/kimke/Doc?id=5002847 _yEB _aVLIB