| 000 | 01372cam a22003374a 4500 | ||
|---|---|---|---|
| 001 | 12996254 | ||
| 003 | KIM | ||
| 005 | 20060815202646.0 | ||
| 008 | 021108s2003 enka b 001 0 eng | ||
| 010 | _a 2002115868 | ||
| 020 | _a817829334X | ||
| 020 | _a0761941584 (pbk.) | ||
| 035 | _a(DLC) 2002115868 | ||
| 040 |
_aDLC _cKIM _dDLC |
||
| 042 | _apcc | ||
| 050 | 0 | 0 |
_aHD 9980.5 _b.G55 2003 |
| 082 | 0 | 0 |
_a658.8 _222 |
| 100 | 1 |
_aGilmore, Audrey. _96622 |
|
| 245 | 1 | 0 |
_aServices marketing and management / _cAudrey Gilmore. |
| 260 |
_aLondon ; _aThousand Oaks, Calif. : _bSage Publications, _c2003. |
||
| 300 |
_a215 p. : _bill. ; _c25 cm. |
||
| 504 | _aIncludes bibliographical references and indexes. | ||
| 650 | 0 |
_aService industries _xMarketing. _96051 |
|
| 650 | 0 |
_aService industries _xManagement. _91313 |
|
| 856 | 4 | 2 |
_3Publisher description _uhttp://www.loc.gov/catdir/enhancements/fy0657/2002115868-d.html |
| 856 | 4 | 1 |
_3Table of contents only _uhttp://www.loc.gov/catdir/enhancements/fy0657/2002115868-t.html |
| 906 |
_a7 _bcbc _corignew _d2 _eepcn _f20 _gy-gencatlg |
||
| 942 |
_2ddc _cBOOK |
||
| 952 |
_w2011-03-24 _p2006-0015 _r2011-03-24 _40 _00 _bNRB _10 _oHD 9980.5 .G55 2003 _d2006-01-03 _t1 _70 _cReserve Collection _2lcc _yBOOK _aNRB |
||
| 999 |
_c6275 _d6275 |
||