| 000 | 02651nam a2200325 a 4500 | ||
|---|---|---|---|
| 001 | ASIN0750678712 | ||
| 003 | Ost | ||
| 005 | 20100726024018.0 | ||
| 008 | 100726s2005 xxu eng d | ||
| 020 |
_a0750678712 _c$42.95 |
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| 020 | _a9780750678711 | ||
| 040 | _cKIM | ||
| 090 |
_c2303 _d2011 |
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| 100 | 1 | _aDawson, Ross. | |
| 245 | 1 | 0 |
_aDeveloping knowledge-based client relationships / _cRoss Dawson. |
| 250 | _a2nd ed. | ||
| 260 |
_aArmsterdam : _bButterworth-Heinemann, _c2005. |
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| 300 |
_a392 p. ; _c23 cm. |
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| 500 | _aPaperback. | ||
| 520 | _aDeveloping Knowledge-Based Client Relationships, Second Edition, shows organizations how to lead their key clients into lasting, profitable, high-value relationships. Building on the powerful, tested principles of knowledge-based client relationships, Ross Dawson provides clear and extremely practical approaches for all professional and knowledge-based firms on how to create unique value for both clients and themselves. Detailed case studies across a wide variety of professional services industries offer valuable insights into world leading practice in the field. He examines key client programs, and how to create deeper knowledge-based relationships through these. He discusses in detail the collaborative technologies available today and how they can be used in client relationships, along with managing portfolios of communications channels. He also discusses firm-wide relationship management, leading relationship teams, and value-based pricing for knowledge-based client relationships. This is done by presenting underlying theoretical framework, a variety of tools for structuring relationships and presenting knowledge to clients, and numerous case studies and examples of firms which have implemented these concepts successfully. *Completely updated and revised to focus on the latest thinking in client relationships and professional services * Discusses how to make effective use of the new collaborative technologies * Includes numerous case studies and examples of real professional services firms. | ||
| 650 | 4 | _aBusiness strategy. | |
| 650 | 4 | _aCustomer services. | |
| 650 | 4 | _aBusiness consultants. | |
| 650 | 4 | _aConsulting. | |
| 830 | 0 | _aSecond edition. | |
| 856 | 4 | 0 |
_3Amazon.com _uhttp://www.amazon.com/exec/obidos/ASIN/0750678712/chopaconline-20 |
| 856 | 4 | 0 |
_3Amazon customer reviews _uhttp://www.chopac.org/cgi-bin/tools/azrev.pl?q=0750678712 |
| 942 |
_cBOOK _jHD 69 .C6D39 2005 |
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| 999 |
_c603 _d603 |
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| 952 |
_w2010-11-30 _p2008-3199 _r2010-11-30 _40 _00 _bMAIN _10 _oHD 69.C6 D39 2005 _d2008-09-06 _t1 _8SHELF 2 _70 _cOpen Collection _2lcc _yBOOK _aMAIN |
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