| 000 | 01670nam a2200241 a 4500 | ||
|---|---|---|---|
| 001 | ASIN0060920092 | ||
| 003 | OSt | ||
| 005 | 20110216060306.0 | ||
| 008 | 110216s1990 xxu eng d | ||
| 020 |
_a0060920092 (paperback) _c$13.00 |
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| 020 | _a9780060920098 (paperback) | ||
| 040 | _cKIM | ||
| 050 |
_aHF5415.5 _b.D38 1989 |
||
| 082 | 0 | 4 | _a658.812 |
| 100 | 1 |
_aDavidow, William H. _98016 |
|
| 245 | 1 | 0 |
_aTotal customer service : _bthe ultimate weapon : _ba six point plan for giving your company the / _cWilliam H. Davidow. |
| 260 |
_a[S.l.] : _bHarper Perennial, _c1990. |
||
| 300 |
_a256 p. ; _c21 cm. |
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| 520 | _aCustomer Service: The Competitive Weapon for the 1990sDemand for total customer service is rolling over business like a juggernaut. Companies that master service will triumph; those that ignore it will be swept into bankruptcy. Total Customer Service shows why understanding customer service is imperative, how to achieve it, what it costs, and provides a six-point plan for acquiring the decisive weapon in business wars. The Six-Point Plan for Gaining the Competitive Edge• Devise a service strategy• Get top managers to behave like customer service fanatics• Concentrate on motivating and training employees• Design products and services that make good customer service possible• Invest in service infrastructure• Monitor achievement of customer service goals. | ||
| 856 | 4 | 0 |
_3Amazon.com _uhttp://www.amazon.com/exec/obidos/ASIN/0060920092/chopaconline-20 |
| 942 |
_2ddc _cBOOK |
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| 999 |
_c5706 _d5706 |
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| 952 |
_p2011-0450 _v800 _40 _00 _bELD _10 _oHF5415.5 .D38 1989 _d2011-02-09 _70 _cOpen Collection _2lcc _g800 _yBOOK _aELD |
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