| 000 | 01061nam a2200301 a 4500 | ||
|---|---|---|---|
| 001 | 000012688254 | ||
| 003 | Ost | ||
| 005 | 19931208 .0 | ||
| 008 | 920911s1992 enk b 000|0 eng d | ||
| 020 | _a0946655456 | ||
| 040 |
_aCaBVAS _beng _cCaBVAS _dCaOONL |
||
| 050 | _aHF 5415.5 .C27 1994 | ||
| 055 | 1 | _aHF5415 | |
| 090 |
_c797 _d599 |
||
| 100 | 1 | _aCardwell, Margaret. | |
| 245 | 1 | 0 |
_aCustomer care : _bstrategy for the 90's / _cMargaret Cardwell. |
| 260 |
_a[Letchworth, England] : _bAstra Communications Ltd, _c[1992?] |
||
| 300 |
_a76 leaves ; _c30 cm. |
||
| 504 | _aIncludes bibliographical references: leaves 75-76. | ||
| 650 | 0 | _aCustomer service. | |
| 650 | 0 | _aConsumer satisfaction. | |
| 650 | 0 | _aManagement. | |
| 650 | 0 | _aService à la clientèle. | |
| 650 | 0 |
_aConsommateurs _xSatisfaction. |
|
| 650 | 0 | _aGestion. | |
| 942 |
_cBOOK _jHF 5415.5 .C27 1994 |
||
| 999 |
_c544 _d544 |
||
| 952 |
_w2010-11-30 _p2003-1474 _r2011-03-23 _40 _00 _bMAIN _m2 _10 _oHF 5415.5 .C37 1994 _d2003-01-01 _t1 _70 _cOpen Collection _2lcc _yBOOK _s2011-02-26 _l1 _aMAIN |
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