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001			5386458
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008			000317s2001 enka fs 000 0 eng
010			_z 2001334821
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035			_a(CaPaEBR)ebr10071311
035			_a(NNC)5386458
040			_aCaPaEBR _cCaPaEBR
050	1	4	_aHF 5415.5 _b.E44 2006
082	0	4	_a658.8/12 _221
100	1		_aFjermestad, Jerry _91662
245	1	0	_aElectronic Customer relationship management: _cJerry Fjermestad, Nicholas C.Romano (Editors)
260			_aNew Delhi _bPrentice -Hall of India _c2006.
300			_a210 p. : _bill. ; _c22 cm.
533			_aElectronic reproduction. _bPalo Alto, Calif. : _cebrary, _d2004. _nAvailable via World Wide Web. _nAccess may be limited to ebrary affiliated libraries.
650		0	_aRelationship marketing. _91449
650		0	_aCustomer relations _xManagement. _91448
655		0	_aElectronic books. _2local _974
710	2		_aebrary, Inc. _975
856	4	0	_uhttp://www.columbia.edu/cgi-bin/cul/resolve?clio5386458 _zClick here for full text.
942			_2ddc _cBOOK
999			_c5105 _d5105
952			_p2010-0101 _40 _00 _bNRB _10 _oHF 5415.5 .E44 2006 _d2010-01-20 _t1 _70 _cOpen Collection _2lcc _yBOOK _aNRB
952			_p2010-0099 _40 _00 _bNRB _10 _oHF 5415.5 .E44 2006 _d2010-01-20 _t2 _70 _cOpen Collection _2lcc _yBOOK _aNRB
952			_p2010-0100 _40 _00 _bNRB _10 _oHF 5415.5 .E44 2006 _d2010-01-20 _t3 _70 _cOpen Collection _2lcc _yBOOK _aNRB
952			_p2010-0098 _40 _00 _bNRB _10 _oHF 5415.5 .E44 2006 _d2010-01-20 _t4 _70 _cOpen Collection _2lcc _yBOOK _aNRB
952			_p2010-0097 _40 _00 _bNRB _10 _oHF 5415.5 .E44 2006 _d2010-01-20 _t5 _70 _cOpen Collection _2lcc _yBOOK _aNRB