000			01828nam a2200217 a 4500
001			ASIN0787900214
005			20110114083156.0
008			110114s1994 xxu eng d
020			_a0787900214 (hardcover) _c$40.00
020			_a9780787900212 (hardcover)
082	0	4	_a658.3124
100	1		_aCocheu, Ted.
245	1	0	_aBlueprint for quality : _bhow training can turn strategy into real improvement / _cTed Cocheu.
250			_a1st ed.
260			_a[S.l.] : _bJossey-Bass, _c1994.
300			_a198 p. ; _c24 cm.
490	1		_aJossey bass business and management series.
520			_aOffers a road map for quality, including a six-step improvement strategy and a six-phase training curriculum that can be adapted to fit any organization. Demonstrates how this comprehensive training curriculum, which starts by building a strong leadership foundation among top management, can be a powerful tool for implementing a quality strategy and for reducing the costs and time involved in training. A valuable guide for executives, managers, training specialists, and others on structuring training, covering every topic from increasing quality awareness and building team skills to implementing quality management systems and advanced methods. He explains how to * help executives prepare and plan for organizational improvement * gain support for quality efforts from employees throughout the organization * build successful quality management systems * empower improvement teams and train people to work collectively toward quality goals, and * understand and effectively use such process management tools as statistical process control and business process improvement.
830		0	_aJossey bass business and management series.
856	4	0	_3Amazon.com _uhttp://www.amazon.com/exec/obidos/ASIN/0787900214/chopaconline-20
999			_c4619 _d4619