000			01654nam a2200289 a 4500
001			ASIN1412929539
003			OSt
005			20110105053539.0
008			110105s2006 xxu eng d
020			_a1412929539 _c$58.95
020			_a9781412929530
040			_cOSt
050			_aTS 155 _b.H65 2006
082	0	4	_a658
100	1		_aHollins, Dr William J. _92981
245	1	0	_aManaging service operations _bdesign and implementation _cBill Hollins.
250			_a1st ed.
260			_aLondon.] : _bSage Publications Ltd, _c2006.
300			_a299 p. ; _c24 cm.
500			_aPaperback.
520			_aGuiding readers through each stage in the design and implementation of service operations, this book combines lively examples that are easy to relate to with clearly explained theory. Readers are introduced to the main differences between managing services to managing products and given a concise induction into the core principles of operations management. The text then maps out each consecutive stage in the life of a service, from the initial business proposal for a new service, through market research practices, to the development and implementation of a service and concludes with the termination and disposal of a service.
700	1		_aHiggins, John. _92982
856	4	0	_3Amazon.com _uhttp://www.amazon.com/exec/obidos/ASIN/1412929539/chopaconline-20
856	4	0	_3Amazon customer reviews _uhttp://www.chopac.org/cgi-bin/tools/azrev.pl?q=1412929539
942			_2ddc _cBOOK
952			_w2011-01-05 _p2009-5419 _r2011-01-05 _40 _00 _bMAIN _10 _oTS 155 .H65 2006 _d2009-09-11 _70 _cOpen Collection _2lcc _yBOOK _aMAIN
999			_c3693 _d3693