| 000 | 02553nam a2200289 a 4500 | ||
|---|---|---|---|
| 001 | ASIN155297927X | ||
| 003 | OSt | ||
| 005 | 20101230051041.0 | ||
| 008 | 101230s2006 xxu eng d | ||
| 020 |
_a155297927X _c$17.95 |
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| 020 | _a9788179929209 | ||
| 040 | _cosT | ||
| 050 |
_aBF 637.C45 _b.C38 2008 |
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| 082 | 0 | 4 | _a651 |
| 100 | 1 |
_aCava, Roberta. _92465 |
|
| 245 | 1 | 0 |
_aDealing with Difficult People : _bhow to deal with nasty customers, demanding bosses and annoying co-workers / _cRoberta Cava. |
| 250 | _aRevised ed. | ||
| 260 |
_aMumbai: _bJaico Publishing house, _c2008. |
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| 300 |
_a224 p. ; _c23 cm. |
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| 500 | _aPaperback. | ||
| 520 | _aProven strategies for handling stressful situations calmly and professionally. Difficult people are the ones who: - Make us lose our cool - Force us to do things we don't want to do - Prevent us from doing what we want or need to do - Use coercion or manipulation to get their way - Make us feel guilty if we don't "go along" - Make us feel anxious, upset, frustrated, depressed, jealous, inferior or defeated - Make us do their share of the work. A difficult person, in short, is someone who creates difficulties for others. Dealing with Difficult People is the revised and updated edition of the international best seller, updated to reflect recent changes in the workplace and designed to benefit anyone who has ever had to deal with angry, rude, impatient or aggressive people. Roberta Cava draws on years of human resources experience as she: - Explores the root causes of communication problems - Reviews specific situations, such as workplace bullying - Explains the reasons behind common personality conflicts - Provides suggestions for alleviating problems - Suggests ways to improve people skills. Dealing with Difficult People offers proven techniques for working better with others, reducing stress and anxiety, and increasing confidence and enthusiasm in all professional relationships. | ||
| 856 | 4 | 0 |
_3Amazon.com _uhttp://www.amazon.com/exec/obidos/ASIN/155297927X/chopaconline-20 |
| 856 | 4 | 0 |
_3Amazon customer reviews _uhttp://www.chopac.org/cgi-bin/tools/azrev.pl?q=155297927X |
| 942 |
_2lcc _cBOOK |
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| 952 |
_w2010-12-30 _p2010-0292 _r2012-12-17 _40 _00 _bMAIN _10 _oBF 637.C45 C38 2008 _d2010-01-26 _8MOTIVATION _70 _cBIO-FIC-MOT _2lcc _yBOOK _s2012-11-20 _l3 _aMAIN |
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| 952 |
_w2011-02-15 _p2010-0156 _r2013-02-18 _40 _00 _m5 _10 _oBF 637.C45 .C38 2008 _d2010-01-21 _t2 _8MOTIVATION _70 _cBIO-FIC-MOT _2lcc _yBOOK _s2012-12-20 _l3 _aNRB |
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| 999 |
_c3527 _d3527 |
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