| 000 | 01681cam a22003734a 4500 | ||
|---|---|---|---|
| 001 | 5386458 | ||
| 003 | OSt | ||
| 005 | 20050928033117.0 | ||
| 006 | m u | ||
| 007 | cr cn||||||||| | ||
| 008 | 000317s2001 enka fs 000 0 eng | ||
| 010 | _z 2001334821 | ||
| 020 | _z185418119X (pbk.) | ||
| 035 | _a(CaPaEBR)ebr10071311 | ||
| 035 | _a(NNC)5386458 | ||
| 040 |
_aCaPaEBR _cCaPaEBR |
||
| 050 | 1 | 4 |
_aHF 5415.55 _b.R63 2001 |
| 082 | 0 | 4 |
_a658.8/12 _221 |
| 100 | 1 |
_aRoberts-Phelps, Graham. _91662 |
|
| 245 | 1 | 0 |
_aCustomer relationship management: _bhow to turn a good business into a great one! / _cGraham Roberts-Phelps. |
| 260 |
_aLondon : _bHawksmere, _c2001. |
||
| 300 |
_a230 p. : _bill. ; _c22 cm. |
||
| 533 |
_aElectronic reproduction. _bPalo Alto, Calif. : _cebrary, _d2004. _nAvailable via World Wide Web. _nAccess may be limited to ebrary affiliated libraries. |
||
| 650 | 0 |
_aRelationship marketing. _91449 |
|
| 650 | 0 |
_aCustomer relations _xManagement. _91448 |
|
| 655 | 0 |
_aElectronic books. _2local _974 |
|
| 710 | 2 |
_aebrary, Inc. _975 |
|
| 856 | 4 | 0 |
_uhttp://www.columbia.edu/cgi-bin/cul/resolve?clio5386458 _zClick here for full text. |
| 942 |
_2ddc _cBOOK |
||
| 999 |
_c3277 _d3277 |
||
| 952 |
_w2010-12-19 _p2005-0111 _r2013-05-06 _40 _00 _bMAIN _m4 _10 _oHF 5415.55 .R63 2001 _d2005-01-01 _70 _cOpen Collection _2lcc _yBOOK _s2013-04-05 _l9 _aMAIN |
||
| 952 |
_p2010-0048 _40 _00 _bNRB _10 _oHF 5415.12 .R63 2001 _d2010-01-10 _70 _cOpen Collection _2lcc _yBOOK _aNRB |
||
| 952 |
_w2011-01-17 _p2010-0047 _r2011-01-17 _40 _00 _bNRB _10 _oHF 5415.55.R63 2001 _d2011-01-17 _70 _cOpen Collection _2lcc _yBOOK _aNRB |
||