| 000 | 01706cam a22003854a 4500 | ||
|---|---|---|---|
| 001 | 5496005 | ||
| 003 | OSt | ||
| 005 | 20060117155228.0 | ||
| 006 | m u | ||
| 007 | cr cn||||||||| | ||
| 008 | 031210s2005 inua sb 001 0 eng | ||
| 010 | _z 2003026951 | ||
| 020 | _z1557533423 (pbk.) | ||
| 035 | _a(CaPaEBR)ebr10091256 | ||
| 035 | _a(NNC)5496005 | ||
| 040 |
_aCaPaEBR _cCaPaEBR |
||
| 050 | 1 | 4 |
_aHE 8788 _b.F45 2005 |
| 082 | 0 | 4 |
_a658.8/12 _222 |
| 100 | 1 |
_aFeinberg, Richard, _d1950- _91348 |
|
| 245 | 1 | 0 |
_aCases in call center management _h[electronic resource] : _bgreat ideas (th)at work / _cRichard Feinberg, Ko de Ruyter, Lynne Bennington. |
| 260 |
_aWest Lafayette, Ind. : _bIchor Business Books, _cc2005. |
||
| 300 |
_ax, 356 p. : _bill. ; _c28 cm. |
||
| 504 | _aIncludes bibliographical references (p. 341-351) and index. | ||
| 533 |
_aElectronic reproduction. _bPalo Alto, Calif. : _cebrary, _d2005. _nAvailable via World Wide Web. _nAccess may be limited to ebrary affiliated libraries. |
||
| 650 | 0 |
_aCall centers _xManagement _vCase studies. _91349 |
|
| 655 | 7 |
_aElectronic books. _2local _974 |
|
| 700 | 1 |
_aRuyter, Ko de. _91350 |
|
| 700 | 1 |
_aBennington, Lynne. _91351 |
|
| 710 | 2 |
_aebrary, Inc. _975 |
|
| 856 | 4 | 0 |
_uhttp://www.columbia.edu/cgi-bin/cul/resolve?clio5496005 _zClick here for full text. |
| 942 |
_2ddc _cBOOK |
||
| 999 |
_c3182 _d3182 |
||
| 952 |
_w2010-12-19 _p2008-1178 _r2010-12-19 _40 _00 _bMAIN _10 _oHE 8788 .F45 2005 _d2008-01-01 _8SHELF 2 _70 _cOpen Collection _2lcc _yBOOK _aMAIN |
||
| 952 |
_w2010-12-19 _p2008-1817 _r2010-12-19 _40 _00 _bMAIN _10 _oHE 8788 .F45 2005 _d2008-01-01 _8SHELF 2 _70 _cOpen Collection _2lcc _yBOOK _aMAIN |
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