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|---|---|---|---|
| 001 | ASIN0750657405 | ||
| 003 | Ost | ||
| 005 | 20100629082111.0 | ||
| 008 | 100629s2003 xxu eng d | ||
| 020 |
_a0750657405 _c$57.95 |
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| 020 | _a9780750657402 | ||
| 024 | _cKIM | ||
| 040 | _cKIM | ||
| 082 | 0 | 4 | _a658.4013 |
| 100 | 1 | _aOakland, John S. | |
| 245 | 1 | 0 |
_aTotal quality management _btext with cases _cJohn S Oakland. |
| 250 | _a3nd ed. | ||
| 260 |
_aAmsterdam : _bButterworth-Heinemann, _c2003. |
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| 300 |
_a496 p. ; _c24 cm. |
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| 500 | _aPaperback. | ||
| 520 | _a'TQM: Text with Cases' is clearly written in a logical manner and points are supported by real life case studies. Professor Oakland demonstrates how a Total Quality Management strategy can be applied in all business activities to achieve world-class performance. This third edition features several major changes including new material on process modelling and management, quality management systems, people development, performance measurement, the Business Excellence Model, self-assessment, benchmarking, and the implementation of TQM. Case studies reflecting the latest developments in the area from leading exponents of TQM and Business Excellence have been included. These focus on organizations which have fully integrated the TQ approach into their business operations and delivered real benefits. Includes real life case studies to support points in the textIncludes new material on Six Sigma, the Excellence Model, and ISO 9000-2000Covers the latest developments in the area. | ||
| 650 | 4 |
_aManagement Techniques. _9139 |
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| 650 | 4 |
_aProduction & quality control management. _97103 |
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| 650 | 4 |
_aQuality Assurance (QA) & Total Quality Management (TQM) _99136 |
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| 650 | 4 |
_aBusiness & Economics. _9124 |
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| 650 | 4 | _aCase studies. | |
| 650 | 4 |
_aBusiness & Economics / Total Quality Management. _99137 |
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| 650 | 4 | _aQuality Control. | |
| 650 | 4 | _aTotal quality management. | |
| 856 | 4 | 0 |
_3Amazon.com _uhttp://www.amazon.com/exec/obidos/ASIN/0750657405/chopaconline-20 |
| 856 | 4 | 0 |
_3Amazon customer reviews _uhttp://www.chopac.org/cgi-bin/tools/azrev.pl?q=0750657405 |
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