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| 001 | 2001040167 | ||
| 003 | Ost | ||
| 005 | 20030115 .0 | ||
| 008 | 010524s2002 enka 000 0 eng | ||
| 010 | _a 2001040167 | ||
| 020 | _a0566083000 | ||
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_aDLC _beng _cDLC _dDLC |
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| 042 | _apcc | ||
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_aHF5541.T4 _bC63 2002 |
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_c1074 _d831 |
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| 100 | 1 |
_aCochrane, Pat, _d1949- |
|
| 245 | 1 | 4 |
_aThe telephone skills coaching manual : _b38 sessions for working with individuals and small groups / _cPat Cochrane. |
| 260 |
_aAldershot, Hants, England ; _aBurlington, VT : _bGower, _cc2002. |
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| 300 |
_a2 v. : _bill. ; _c32 cm. |
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| 505 | 0 | _av. 1. Key telephone skills and inbound calls -- v. 2. Outbound calls -- v. 2. 22 sessions for working with individuals and small groups. | |
| 650 | 0 | _aTelephone in business. | |
| 650 | 0 | _aTelephone etiquette. | |
| 942 | _cBOOK | ||
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_c2580 _d2580 |
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