000			01693cam a22003734a 4500
001			2004065642
003			Ost
005			20070727 .0
008			041213s2006 mauab b 001 0 eng
010			_a 2004065642
020			_a00712444964
040			_aDLC _beng _cDLC _dDLC
042			_apcc
050	0	0	_aHD9980.5 _b.Z45 2006
082	0	0	_a658.8 _222
100	1		_aZeithaml, Valarie A. _98296
245	1	0	_aServices marketing : _bintegrating customer focus across the firm / _cValarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler.
250			_a4th ed.
260			_aBoston : _bMcGraw-Hill/Irwin, _cc2006.
300			_axxvii, 708 p. : _bill., map ; _c27 cm.
504			_aIncludes bibliographical references and index.
650		0	_aService industries _xMarketing. _96051
650		0	_aCustomer services. _9967
650		0	_aMarketing.
700	1		_aBitner, Mary Jo. _98297
700	1		_aGremler, Dwayne D. _98298
856	4	2	_3Publisher description _uhttp://www.loc.gov/catdir/enhancements/fy0619/2004065642-d.html
856	4	2	_3Table of contents only _uhttp://www.loc.gov/catdir/enhancements/fy0619/2004065642-t.html
856	4	2	_3Contributor biographical information _uhttp://www.loc.gov/catdir/enhancements/fy0737/2004065642-b.html
942			_cBOOK _2ddc
952			_p2009-4948 _40 _00 _bNRB _10 _oHD 9980.5 .Z45 2006 _d2009-07-25 _t1 _70 _cOpen Collection _yBOOK _aNRB
952			_p2008- 2204 _40 _00 _bNRB _10 _oHD 9980.5 .Z45 2006 _d2008-07-08 _t2 _70 _cOpen Collection _yBOOK _aNRB
999			_c2370 _d2370
952			_p2009-2484 _40 _00 _bMCKS _10 _oHD9980.5 .Z45 2006 _d2009/06/18 _70 _cReference Collection _2lcc _g1530 _yBOOK _aMCKS