000			01400pam a2200337 a 4500
001			000034640815
003			Ost
005			20091020 .0
008			070724s2008 enka 001 0 eng
016	7		_a 013810618
020			_a0077116275
020			_a9780077116279
040			_aCaAEU _beng _dCaOTSC _cKIM
050		4	_aHF5415.13 _b.P3242 2008
082	0	4	_a658.8 _222
082	0	4	_a658.8 _222
090			_c2104 _d1829
100	1		_aPalmer, Adrian.
245	1	0	_aPrinciples of services marketing / _cAdrian Palmer.
250			_a5th ed.
260			_aMaidenhead : _bMcGraw-Hill Higher Education, _cc2008.
300			_axviii, 606 p. : _bill. ; _c25 cm.
500			_aPrevious ed.: 2005.
500			_aIncludes index.
504			_aIncludes bibliographical references and index.
650		0	_aService industries _xMarketing.
942			_cBOOK _jHF 5415.13 .P35 2005
999			_c2145 _d2145
952			_w2011-01-14 _p2008-3653 _r2013-01-16 _40 _00 _bMAIN _m7 _10 _oHF 5415.13 .P35 2008 _d2008-09-08 _70 _cOpen Collection _2lcc _yBOOK _s2012-11-17 _l2 _aMAIN
952			_w2011-01-14 _p2008-3652 _r2011-01-14 _40 _00 _bMAIN _10 _oHF 5415.13 .P35 2008 _d2008-09-25 _70 _cOpen Collection _2lcc _yBOOK _aMAIN
952			_w2011-08-20 _p2008-3651 _r2012-07-19 _40 _00 _bKRC _10 _oHF 5415.13 .P35 2008 _d2008-09-25 _70 _cOpen Collection _2lcc _yBOOK _s2012-07-19 _l1 _aKRC