| 000 | 02648cam a22003618i 4500 | ||
|---|---|---|---|
| 001 | 21435983 | ||
| 003 | OSt | ||
| 005 | 20220117155642.0 | ||
| 008 | 200218s2020 enk b 001 0 eng | ||
| 010 | _a 2020008375 | ||
| 020 |
_a9781138673403 _q(hardback) |
||
| 020 |
_a9781138673410 _q(paperback) |
||
| 020 |
_z9781315561974 _q(ebook) |
||
| 040 |
_aDLC _beng _erda _cDLC |
||
| 042 | _apcc | ||
| 050 | 0 | 0 |
_aTS 156 _b.O25 2021 |
| 082 | 0 | 0 |
_a658.4/013 _223 |
| 100 | 1 |
_aOakland, John S., _eauthor. _98662 |
|
| 245 | 1 | 0 |
_aTotal quality management and operational excellence : _btext with cases / _cJohn S. Oakland, Robert J. Oakland and Michael A. Turner. |
| 250 | _aFifth edition. | ||
| 263 | _a2010 | ||
| 300 | _apages cm | ||
| 504 | _aIncludes bibliographical references and index. | ||
| 520 | _a"The notion of "Quality" in business performance has exploded since the publication of the first edition of this classic text in 1989. Today there is a plethora of performance improvement frameworks including Lean, Six Sigma and the latest version of ISO 9001, offering an often confusing variety of ways to achieve business excellence. Quality guru John Oakland's famous TQM model, in many ways a precursor to these frameworks, has evolved to become the ultimate holistic overview of performance improvement strategy. Incorporating the frameworks that succeeded it, the revised model redefines Quality by: accelerating change, reducing cost, and protecting reputation. The popular, practical, jargon-free writing style, along with ten supporting case studies, effortlessly ties the model to its real-life applications, making it easy to understand how to apply what you've learned to your practices and achieve sustainable competitive advantage. Guiding readers through the language of TQM and OpEx and all their recent developments, including data analytics, this book sets out a clear way to manage change. This exciting update of a classic is all the busy student or professional will need to begin understanding how to manage Quality and achieve Operational Excellence"-- | ||
| 650 | 0 |
_aTotal quality management. _91699 |
|
| 650 | 0 |
_aTotal quality management _vCase studies. _918297 |
|
| 700 | 1 |
_aOakland, Robert James, _eauthor. _918298 |
|
| 700 | 1 |
_aTurner, Michael A., _d1959- _eauthor. _918299 |
|
| 776 | 0 | 8 |
_iOnline version: _aOakland, John S. _tTotal quality management and operational excellence. _bFifth edition _dMilton Park, Abingdon, Oxon ; New York, NY : Routledge, 2020. _z9781315561974 _w(DLC) 2020008376 |
| 906 |
_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg |
||
| 942 |
_2lcc _cBOOK |
||
| 999 |
_c17876 _d17876 |
||