000			03404nam a2200373 a 4500
001			ASIN156024464X
003			Ost
005			20100604051436.0
008			100604s1993 xxu eng d
020			_a165024464x _c$65.95
020			_a9781560244646
040			_cKIM
050			_aZ 678 _b.I48 1993
082	0	4	_a025.10973
100	1		_aJurow, Susan.
245	1	0	_aIntegrating total quality management in a library setting / _cSusan Jurow.
250			_a1st ed.
260			_aNew York : _bHarworth press, _c1993.
300			_a214 p. ; _c22 cm.
500			_aPaperback.
520			_aImprove the delivery of library services by implementing total quality management (TQM), a system of continuous improvement employing participative management and centered on the needs of customers. Although TQM was originally designed for and successfully applied in business and manufacturing settings, this groundbreaking volume introduces strategies for translating TQM principles from the profit-based manufacturing sector to the library setting. Integrating Total Quality Management in a Library Setting shows librarians how to improve library services by implementing strategies such as employee involvement and training, problem-solving teams, statistical methods, long-term goals and thinking, and an overall recognition that the system (not the staff) is responsible for most inefficiencies. Total Quality Management in a Library Setting describes the principles of TQM, its origins, and the potential benefits and barriers to be expected when adopting quality management approaches in libraries. Chapters provide guidelines for planning and implementation to help libraries use total quality management to break down interdepartmental barriers and work on continuously improving library services. The contributors, who have begun to think about using or who are already using TQM in a library setting, present specific planning and implementation issues that can be put to immediate use in libraries. With this innovative book, library managers will learn that by working together on problem solving teams to address specific operational questions, and by developing a shared knowledge of problem-solving tools and techniques, staff members grow personally and gain a larger sense of organizational purpose. Other TQM methods introduced in this book include the concept of the internal customer, which teaches staff to recognize how other staff members use the results of their work, and the principle of continuous improvement, which enables libraries to set measurable goals based on quantitative performance indicators, and to monitor progress toward those goals.
650		4	_aLibrary & information services.
650		4	_aLibrary, archive & information management.
650		4	_aQuality Assurance (QA) & Total Quality Management (TQM)
650		4	_aLibrary & Information Science.
650		4	_aInformation Management.
650		4	_aLibrary administration.
650		4	_aTotal quality management.
700	1		_aBarnard, Susan.
856	4	0	_3Amazon.com _uhttp://www.amazon.com/exec/obidos/ASIN/156024464X/chopaconline-20
856	4	0	_3Amazon customer reviews _uhttp://www.chopac.org/cgi-bin/tools/azrev.pl?q=156024464X
942			_cBOOK _2lcc
999			_c1201 _d1201
952			_p2002-0605 _40 _00 _bMAIN _10 _oZ 678 .I48 1993 _d2002-01-01 _t1 _70 _cOpen Collection _2lcc _yBOOK _aMAIN