| 000 | 01224nam a2200193 a 4500 | ||
|---|---|---|---|
| 001 | ASIN0132071193 | ||
| 005 | 20110915074503.0 | ||
| 008 | 110915s1996 xxu eng d | ||
| 020 |
_a0132071193 (paperback) _c$44.00 |
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| 020 | _a9780132071192 (paperback) | ||
| 082 | 0 | 4 | _a658.562 |
| 100 | 1 | _aJames, Paul. | |
| 245 | 1 | 0 |
_aTotal quality management : _ban introductory text / _cPaul James. |
| 250 | _a1st ed. | ||
| 260 |
_aLondon : _bPrentice Hall, _c1996. |
||
| 300 |
_a374 p. ; _c24 cm. |
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| 520 | _aProvides the reading required for any course in TQM. It aims to provide depth to any quality-related issue within an organisational setting. It covers both service and manufacturing sectors, providing a balanced perspective for both. The text parallels the development of general management theory with TQM theory, before discussing in depth the five functions of total quality management: planning, organising, leading, staffing, and controlling quality in organisations. The text ends with a presentation of the contextual issues that confront the future development of an integrated and total quality management system. | ||
| 856 | 4 | 0 |
_3Amazon.com _uhttp://www.amazon.com/exec/obidos/ASIN/0132071193/chopaconline-20 |
| 999 |
_c11284 _d11284 |
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