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Customer service : skills and concepts for success, student edition / Robert W Lucas. by
Edition: 2nd ed.
Material type: Text Text; Format: print
Publication details: New York: McGraw-Hill/Irwin, 2000
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Customer service secrets/ : Peter,Economy by
Edition: 2nd ed.
Material type: Text Text; Format: print
Publication details: New Delhi: McGraw-Hill/Irwin, 2004
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The CRM handbook A business guide to customer relationship management Jill Dyche by
Material type: Text Text; Format: print
Publication details: New Delhi Pearson 2002
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Marketing, Sales and customer Services Watkins, Charley by
Material type: Text Text; Format: print
Publication details: UK A.I.T.B.S 2006
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