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Measuring customer satisfaction [electronic resource] / Richard F. Gerson.

by Gerson, Richard F | ebrary, Inc.

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publisher: Menlo Park, Calif. : Crisp Publications, c1993Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE Not for loanCall number: HF 5415.5 .G46 1993eb (1). :
Beyond customer service, revised [electronic resource] / Richard F. Gerson.

by Gerson, Richard F | ebrary, Inc.

Edition: Rev. ed.Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publisher: Menlo Park, Calif. : Crisp Publications, c1998Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE Not for loanCall number: HF 5415.5 .G458 1998eb (1). :
Writing and implementing a marketing plan [electronic resource] : a guide for small business owners / Richard F. Gerson.

by Gerson, Richard F | ebrary, Inc.

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction ; Audience: General; Publisher: Los Altos, Calif. : Crisp, c1991Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE Not for loanCall number: HF5415 .G47 1991eb (1). :
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