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Strategic customer alliances : how to win, manage and develop key account business in the 1990's / Ken Burnett.

by Burnett, Ken.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: London : Pitman, 1992Availability: Items available for loan: The MUA Library South C campusCall number: HF 5415.5 .B87 1992 (1).
Customer relationship management : emerging concepts, tools, and applications / editors, Jagdish N. Sheth, Atul Parvatiyar, G. Shainesh.

by Sheth, Jagdish N | Parvatiyar, Atul | Shainesh, G.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi : Tata McGraw-Hill Pub. Co., c2001Availability: No items available : Checked out (1).
Customer service : skills and concepts for success, student edition / Robert W Lucas.

by Lucas, Robert W.

Edition: 2nd ed.Material type: Text Text; Format: print Publisher: New York: McGraw-Hill/Irwin, 2000Online access: Amazon.com | Amazon customer reviews Availability: No items available :
Customer relationship management: how to turn a good business into a great one! / Graham Roberts-Phelps.

by Roberts-Phelps, Graham | ebrary, Inc.

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction ; Audience: Specialized; Publisher: London : Hawksmere, 2001Online access: Click here for full text. Availability: Items available for loan: The MUA Library South C campusCall number: HF 5415.55 .R63 2001 (1).
Customer relationship management : integrating marketing strategy and information technology / William G. Zikmund, Raymond McLeod, Jr., Faye W. Gilbert.

by Zikmund, William G | McLeod, Raymond | Gilbert, Faye W.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Hoboken, N.J. : Wiley, c2003Online access: Publisher description | Table of contents Availability: Items available for loan: The MUA Library South C campusCall number: HF 5415.55 .Z55 2003 (1).
Electronic Customer relationship management: Jerry Fjermestad, Nicholas C.Romano (Editors)

by Fjermestad, Jerry | ebrary, Inc.

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction ; Audience: Specialized; Publisher: New Delhi Prentice -Hall of India 2006Online access: Click here for full text. Availability: No items available :
Marketing, Sales and customer Services Watkins, Charley

by Watkins, Charley.

Material type: Text Text; Format: print Publisher: UK A.I.T.B.S 2006Online access: Amazon.com | Amazon customer reviews Availability: No items available :
Customer relationship management : Getting it right! Judith W. Kincaid

by Kincaid, Judith W | Sheth, Jagdish N | Parvatiyar, Atul | Shainesh, G.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi : Hewlett Plackard Co., c2003Availability: No items available :
Customer Service New Rules for Social Media World Peter Shankman

by Shankman, Peter.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Indianapolis Que 2011Availability: No items available :
Brilliant Customer Service Debra Stevens

by Stevens, Debra.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Harlow Pearson 2010Availability: No items available :
Customer Service Robert W. Lucas

by Lucus, Robert W.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New York McGraw Hill 2012Availability: Items available for loan: The MUA Library South C campusCall number: HF 5415.5 .L83 2012 (1), KISAJU MAIN CAMPUSCall number: HF 5415.5 .L83 2012 (2).
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