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Resolving conflicts at work : eight strategies for everyone on the job / Kenneth Cloke, Joan Goldsmith ; foreword by Warren Bennis.

By: Cloke, Ken, 1941-
Contributor(s): Goldsmith, Joan
Material type: TextTextPublisher: San Francisco, CA : Jossey-Bass, c2005Edition: Rev. edDescription: xxxix, 340 p. ; 23 cmISBN: 0787980242 (pbk. : alk. paper)Subject(s): Conflict management | Interpersonal relations | Personnel management -- Psychological aspects | Psychology, IndustrialDDC classification: 650.1/3 LOC classification: HD 42 | .C56 2005Online resources: Table of contents only | Contributor biographical information | Publisher description
Contents:
Understand the culture and context of conflict -- Listen actively, empathetically, and responsively -- Acknowledge and integrate emotions to solve problems -- Search beneath the surface for hidden meaning -- Separate what matters from what's in the way -- Stop rewarding and learn from difficult behaviors -- Solve problems creatively, plan strategically, and, negotiate collaboratively -- explore resistance, mediate, and design systems for prevention and resolution.
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Includes index.

Understand the culture and context of conflict -- Listen actively, empathetically, and responsively -- Acknowledge and integrate emotions to solve problems -- Search beneath the surface for hidden meaning -- Separate what matters from what's in the way -- Stop rewarding and learn from difficult behaviors -- Solve problems creatively, plan strategically, and, negotiate collaboratively -- explore resistance, mediate, and design systems for prevention and resolution.

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