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Cases in call center management [electronic resource] : great ideas (th)at work / Richard Feinberg, Ko de Ruyter, Lynne Bennington.

by Feinberg, Richard, 1950- | Ruyter, Ko de | Bennington, Lynne | ebrary, Inc.

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publisher: West Lafayette, Ind. : Ichor Business Books, c2005Online access: Click here for full text. Availability: Items available for loan: The MUA Library South C campusCall number: HE 8788 .F45 2005 (2).
Observing and registering emotional satisfaction of customer contacts [electronic resource] : for customer satisfaction & loyalty / Hüseyin Güngör.

by Güngör, Hüseyin | ebrary, Inc.

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publisher: Amsterdam : Vossiuspers UvA, c2007Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE Not for loanCall number: HE 8788 .G86 2007eb (2). :
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