Observing and registering emotional satisfaction of customer contacts [electronic resource] : for customer satisfaction & loyalty / Hüseyin Güngör.

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Material type: Text

TextPublication details: Amsterdam : Vossiuspers UvA, c2007.Description: xiii, 176 p. : illSubject(s):

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Contents:

pt. 1. Conceptual model, literature review and research questions -- pt. 2. ESCC surveys & results.

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Holdings
Item type	Current library	Call number	Status
e Book	ONLINE RESOURCE	HE 8788 .G86 2007eb (Browse shelf(Opens below))	Not for loan
e Book	ONLINE RESOURCE	HE 8788 .G86 2007eb (Browse shelf(Opens below))	Not for loan

Includes bibliographical references.

pt. 1. Conceptual model, literature review and research questions -- pt. 2. ESCC surveys & results.

Electronic reproduction. Palo Alto, Calif. : ebrary, 2009. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.

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