Everyone is a customer [electronic resource] : a proven method for measuring the value of every relationship in the era of collaborative business / Jeffrey Shuman and Janice Twombly, with David Rottenberg.

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TextPublication details: [Chicago, IL] : Dearborn Trade Publishing, 2002.Description: xxiii, 210 p. : ill. ; 24 cmSubject(s):

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Item type	Current library	Call number	Status
e Book	ONLINE RESOURCE	HF 5414.5 S554 2002eb (Browse shelf(Opens below))	Not for loan

Includes bibliographical references (p. 199-201) and index.

Electronic reproduction. Palo Alto, Calif. : ebrary, 2009. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.

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