Observing and registering emotional satisfaction of customer contacts [electronic resource] : for customer satisfaction & loyalty / Hüseyin Güngör.
By: Güngör, Hüseyin
Contributor(s): ebrary, Inc
Material type:
TextPublisher: Amsterdam : Vossiuspers UvA, c2007Description: xiii, 176 p. : illSubject(s): Call centers | Customer relationsGenre/Form: Electronic books. LOC classification: HE8788 | .G86 2007ebOnline resources: An electronic book accessible through the World Wide Web; click to view
Contents:
pt. 1. Conceptual model, literature review and research questions -- pt. 2. ESCC surveys & results.
| Item type | Current location | Call number | Status | Date due | Barcode |
|---|---|---|---|---|---|
| e Book | ONLINE RESOURCE | HE 8788 .G86 2007eb (Browse shelf) | Not for loan | ||
| e Book | ONLINE RESOURCE | HE 8788 .G86 2007eb (Browse shelf) | Not for loan |
Includes bibliographical references.
pt. 1. Conceptual model, literature review and research questions -- pt. 2. ESCC surveys & results.
Electronic reproduction. Palo Alto, Calif. : ebrary, 2009. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.
There are no comments on this title.