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		No cover image available No cover image available No cover image available No cover image available Successful customer relationship marketing [electronic resource] : new thinking, new strategies, new tools for getting closer to your customers / Bryan Foss & Merlin Stone. by Foss, Bryan \| Stone, Merlin, 1948- \| ebrary, Inc. Material type: Text; Format: electronic available online ; Literary form: Not fiction Publisher: London : Kogan Page, 2001Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE Not for loanCall number: HF 5415.5 .F68 2001eb (1). : Add to cart (remove)
		No cover image available No cover image available No cover image available No cover image available The customer management scorecard [electronic resource] : managing CRM for profit / Neil Woodcocks, Merlin Stone, Bryan Foss. by Woodcock, Neil \| Stone, Merlin, 1948- \| Foss, Bryan \| ebrary, Inc. Material type: Text; Format: electronic available online ; Literary form: Not fiction Publisher: London ; Sterling, VA : Kogan Page, 2003Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE Not for loanCall number: HF 5415.5 .W66 2003eb (1). : Add to cart (remove)

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