Effective apology [electronic resource] : mending fences, building bridges, and restoring trust / John Kador.
By: Kador, John
Contributor(s): ebrary, Inc
Material type:
TextSeries: BK business book: Publisher: San Francisco : Berrett-Koehler Publishers, 2009Edition: 1st edDescription: 273 p. ; 22 cmSubject(s): Corporate image | Apologizing | Corporations -- Public relations | Business communication | Crisis managementGenre/Form: Electronic books. DDC classification: 659.2 LOC classification: HD59.2 | .K34 2009ebOnline resources: An electronic book accessible through the World Wide Web; click to view | Item type | Current location | Call number | Status | Date due | Barcode |
|---|---|---|---|---|---|
| e Book | ONLINE RESOURCE | HD 59.2 .K34 2009eb (Browse shelf) | Not for loan |
Includes bibliographical references (p. 243-251) and index.
The age of apology -- Why we apologize and what it accomplishes -- Recognition -- Responsibility -- Remorse -- Restitution -- Repetition -- When, where, and how to apologize -- How to accept (and reject) an apology -- Apology and forgiveness -- Obstacles to wholehearted apology -- The best apology possible : ten apology do's and don'ts -- Talking about apology : frequently asked questions -- What can I do now? Five apology practices.
Electronic reproduction. Palo Alto, Calif. : ebrary, 2011. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.
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