The telephone skills coaching manual : 38 sessions for working with individuals and small groups / Pat Cochrane.
By: Cochrane, Pat
Material type:
TextPublisher: Aldershot, Hants, England ; Burlington, VT : Gower, c2002Description: 2 v. : ill. ; 32 cmISBN: 0566083000Subject(s): Telephone in business | Telephone etiquetteDDC classification: 651.7/3 LOC classification: HF5541.T4 | C63 2002
Contents:
v. 1. Key telephone skills and inbound calls -- v. 2. Outbound calls -- v. 2. 22 sessions for working with individuals and small groups.
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v. 1. Key telephone skills and inbound calls -- v. 2. Outbound calls -- v. 2. 22 sessions for working with individuals and small groups.
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