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Customer relationship management : emerging concepts, tools, and applications / editors, Jagdish N. Sheth, Atul Parvatiyar, G. Shainesh.

by Sheth, Jagdish N | Parvatiyar, Atul | Shainesh, G.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi : Tata McGraw-Hill Pub. Co., c2001Availability: No items available : Checked out (1).
Customer relationship management: how to turn a good business into a great one! / Graham Roberts-Phelps.

by Roberts-Phelps, Graham | ebrary, Inc.

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction ; Audience: Specialized; Publisher: London : Hawksmere, 2001Online access: Click here for full text. Availability: Items available for loan: The MUA Library South C campusCall number: HF 5415.55 .R63 2001 (1).
Customer relationship management : integrating marketing strategy and information technology / William G. Zikmund, Raymond McLeod, Jr., Faye W. Gilbert.

by Zikmund, William G | McLeod, Raymond | Gilbert, Faye W.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Hoboken, N.J. : Wiley, c2003Online access: Publisher description | Table of contents Availability: Items available for loan: The MUA Library South C campusCall number: HF 5415.55 .Z55 2003 (1).
Capturing consumer competence

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi Tata McGraw-Hill 2003Availability: Items available for loan: The MUA Library South C campusCall number: HF 5415.5 .C37 2003 (1).
Electronic Customer relationship management: Jerry Fjermestad, Nicholas C.Romano (Editors)

by Fjermestad, Jerry | ebrary, Inc.

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction ; Audience: Specialized; Publisher: New Delhi Prentice -Hall of India 2006Online access: Click here for full text. Availability: No items available :
Customer relationship management : Getting it right! Judith W. Kincaid

by Kincaid, Judith W | Sheth, Jagdish N | Parvatiyar, Atul | Shainesh, G.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi : Hewlett Plackard Co., c2003Availability: No items available :
Customer relationship management [electronic resource] : how to turn a good business into a great one! / Graham Roberts-Phelps.

by Roberts-Phelps, Graham | ebrary, Inc.

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction ; Audience: Specialized; Publisher: London : Hawksmere, 2001Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE Not for loanCall number: HF 5415.55 .R63 2001eb (1). :
Successful customer relationship marketing [electronic resource] : new thinking, new strategies, new tools for getting closer to your customers / Bryan Foss & Merlin Stone.

by Foss, Bryan | Stone, Merlin, 1948- | ebrary, Inc.

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publisher: London : Kogan Page, 2001Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE Not for loanCall number: HF 5415.5 .F68 2001eb (1). :
Managing customer relationships : a strategic framework / Don Peppers, Martha Rogers.

by Peppers, Don | Rogers, Martha, 1952-.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Hoboken, New Jersey : John Wiley & Sons, c2004Online access: Contributor biographical information | Publisher description | Table of contents Availability: Items available for loan: The MUA Library South C campusCall number: HF 5415.5 .P47 2004 (2).
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