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		Customer service : a practical approach. international edition / Elaine K. Harris. by Harris, Elaine K. Edition: 5th ed.Material type: Text; Format: print Publisher: [S.l.] : Pearson Education Ltd, 2010Online access: Amazon.com \| Amazon customer reviews Availability: Items available for loan: The MUA Library South C campusCall number: HF 5415.5 .L83 2005 (4), KISAJU MAIN CAMPUSCall number: HF 5415.5 .L83 2005 (3). Place hold Add to cart (remove)
		The customer-centered enterprise : how ibm and other world-class companies achieve extraordinary results by putting customers first / Harvey Thompson. by Thompson, Harvey. Edition: 1st ed.Material type: Text; Format: print Publisher: New Delhi : Tata McGraw-Hill Private Company Ltd, 2003Online access: Amazon.com \| Amazon customer reviews Availability: Items available for loan: The MUA Library South C campusCall number: HF 5415.5 .T56 2003 (1), KISAJU MAIN CAMPUSCall number: HF 5415.5 .T56 2003 (1). Place hold Add to cart (remove)
		Developing knowledge-based client relationships / Ross Dawson. by Dawson, Ross. Edition: 2nd ed.Material type: Text; Format: print Publisher: Armsterdam : Butterworth-Heinemann, 2005Online access: Amazon.com \| Amazon customer reviews Availability: Items available for loan: The MUA Library South C campusCall number: HD 69.C6 D39 2005 (1). Place hold Add to cart (remove)
		Exploring direct and customer relationship marketing / Martin Evans by Evans , Martin \| O'Malley, Lisa \| Patterson, Maurice. Edition: 2nd ed.Material type: Text; Format: print Publisher: [S.l.] : Cengage Learning Business Press, 2004Online access: Amazon.com \| Amazon customer reviews Availability: Items available for loan: The MUA Library South C campusCall number: HF 5415.126 .E93 2004 (1). Place hold Add to cart (remove)
		Invented here : maximizing your organization's internal growth and profitability / Bart Victor. by Victor, Bart \| Boynton, Andrew C. Material type: Text; Format: print Publisher: Boston: Harvard Business Press, 1998Online access: Amazon.com \| Amazon customer reviews Availability: Items available for loan: The MUA Library South C campusCall number: HD 58.8 .V53 1998 (1). Place hold Add to cart (remove)
		Managing service as a strategic profit center / Donald F. Blumberg. by Blumberg, Donald F. Material type: Text; Format: print ; Literary form: Not fiction Publisher: New York : McGraw-Hill, c1991Availability: Items available for loan: The MUA Library South C campusCall number: HF 5415.5 .B57 1991 (2). Place hold Add to cart (remove)
		Measuring customer satisfaction / Richard Gerson. by Gerson, Richard. Material type: Text; Format: print Publisher: [S.l.] : Kogan Page, 1994Online access: Amazon.com \| Amazon customer reviews Availability: Items available for loan: The MUA Library South C campusCall number: HF 5415.5 .G47 1993 (2). Place hold Add to cart (remove)
		Services marketing / Christopher Lovelock. by Lovelock, Christopher \| Wirtz, Jochen. Edition: 6th ed.Material type: Text; Format: print Publisher: Upper Saddle River, NJ : Prentice Hall, 2006Online access: Amazon.com \| Amazon customer reviews Availability: Items available for loan: The MUA Library South C campusCall number: HF 5415.13 .L59 2007 (3), KISAJU MAIN CAMPUSCall number: HF 5415.13 .L59 2007 (1). Place hold Add to cart (remove)
		Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner. by Zeithaml, Valarie A \| Bitner, Mary Jo. Edition: 3rd ed.Material type: Text; Format: print ; Literary form: Not fiction Publisher: Boston : McGraw-Hill/Irwin, c2003Online access: Table of contents \| Publisher description Availability: Items available for loan: The MUA Library South C campusCall number: HD 9980.5 .Z45 2003 (1). Place hold Add to cart (remove)
		No cover image available No cover image available No cover image available No cover image available Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler. by Zeithaml, Valarie A \| Bitner, Mary Jo \| Gremler, Dwayne D. Edition: 4th ed.Material type: Text; Format: print ; Literary form: Not fiction Publisher: Boston : McGraw-Hill/Irwin, c2006Online access: Publisher description \| Table of contents only \| Contributor biographical information Availability: No items available : Add to cart (remove)
		Strategic customer alliances : how to win, manage and develop key account business in the 1990's / Ken Burnett. by Burnett, Ken. Material type: Text; Format: print ; Literary form: Not fiction Publisher: London : Pitman, 1992Availability: Items available for loan: The MUA Library South C campusCall number: HF 5415.5 .B87 1992 (1). Place hold Add to cart (remove)
		Strategic leadership : the missing links / Richard S. Handscombe. by Handscombe, Richard S \| Norman, Philip A. Material type: Text; Format: print Publisher: Maidenhead : Mcgraw-Hill , 1989Online access: Amazon.com \| Amazon customer reviews Availability: Items available for loan: The MUA Library South C campusCall number: HD 30.28 .H36 1989 (1). Place hold Add to cart (remove)
		Supply chain management : strategy, planning, and operation / Sunil Chopra, Peter Meindl. by Chopra, Sunil, 1960- \| Meindl, Peter, 1970-. Edition: 3rd ed.Material type: Text; Format: print ; Literary form: Not fiction Publisher: Upper Saddle River, N.J. : Prentice Hall, c2007Availability: Items available for loan: The MUA Library South C campusCall number: HD 39.5 .C46 2007 (5). Place hold Add to cart (remove)
		The ultimate crm handbook : strategies and concepts for building enduring customer loyalty and profitability / John Freeland. by Freeland, John. Edition: 1st ed.Material type: Text; Format: print Publisher: [S.l.] : McGraw-Hill, 2002Online access: Amazon.com \| Amazon customer reviews Availability: Items available for loan: The MUA Library South C campusCall number: HF 5415.5 .U48 2003 (1). Checked out (1). Place hold Add to cart (remove)
		Customer service : skills and concepts for success, student edition / Robert W Lucas. by Lucas, Robert W. Edition: 2nd ed.Material type: Text; Format: print Publisher: New York: McGraw-Hill/Irwin, 2000Online access: Amazon.com \| Amazon customer reviews Availability: No items available : Add to cart (remove)
		Customer service secrets/ : Peter,Economy by Economy,Peter. Edition: 2nd ed.Material type: Text; Format: print Publisher: New Delhi: McGraw-Hill/Irwin, 2004Online access: Amazon.com \| Amazon customer reviews Availability: No items available : Add to cart (remove)
		Supply chain management : strategy, planning, and operation / Sunil Chopra, Peter Meindl, D.V. Kalra by Chopra, Sunil, 1960- \| Meindl, Peter, 1970-. Edition: 3rd ed.Material type: Text; Format: print ; Literary form: Not fiction Publisher: New Delhi Pearson education, c2007Availability: No items available : Add to cart (remove)
		No cover image available No cover image available No cover image available No cover image available Quality in customer service [electronic resource] / Edward Fuchs ; [Joseph M. Juran, editor in chief]. by Fuchs, Edward \| Juran, J. M. (Joseph M.), 1904- \| ebrary, Inc. Material type: Text; Format: electronic available online ; Literary form: Not fiction Publisher: New York : McGraw-Hill, c1999Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE Not for loanCall number: HF 5415.5 .F83 1999eb (1). : Add to cart (remove)
		Supply chain Management strategy, planning, and operation Sunil Chopra, Peter Meindl. by Chopra, Sunil, 1960- \| Meindl, Peter, 1970-. Edition: 4th ed.Material type: Text; Format: print ; Literary form: Not fiction Publisher: Boston : Prentice Hall, c2010Availability: Items available for loan: KISAJU MAIN CAMPUSCall number: HD 39.5 .C46 2010 (2), The MUA Library South C campusCall number: HD 39.5 .C46 2010 (2). In transit (1). Place hold Add to cart (remove)
		Supply chain management : strategy, planning, and operation / Sunil Chopra, Peter Meindl. by Chopra, Sunil, 1960- \| Meindl, Peter, 1970-. Edition: 4th ed.Material type: Text; Format: print ; Literary form: Not fiction Publisher: Boston : Prentice Hall, c2010Availability: No items available : Add to cart (remove)
		Services marketing K. Rama Mohana Rao by Rao, K. Rama Mohana \| Bitner, Mary Jo \| Gremler, Dwayne D. Material type: Text; Format: print ; Literary form: Not fiction Publisher: New Delhi: Pearson c2007Online access: Publisher description \| Table of contents only \| Contributor biographical information Availability: No items available : Add to cart (remove)
		The CRM handbook A business guide to customer relationship management Jill Dyche by Dyche, Jill. Material type: Text; Format: print Publisher: New Delhi Pearson 2002Online access: Amazon.com \| Amazon customer reviews Availability: No items available : Add to cart (remove)
		Understanding services management William J. Glynn, James G. Barnes. Integrating marketing, Organisational behaviour, Operations and Human resource management by Glynn, William J.(editor) \| Wirtz, Jochen. Material type: Text; Format: print Publisher: New Delhi : Prentice Hall-India, 2006Online access: Amazon.com \| Amazon customer reviews Availability: No items available : Add to cart (remove)
		Marketing, Sales and customer Services Watkins, Charley by Watkins, Charley. Material type: Text; Format: print Publisher: UK A.I.T.B.S 2006Online access: Amazon.com \| Amazon customer reviews Availability: No items available : Add to cart (remove)
		Services marketing and management Dr. B. Balaji by Balaji, B \| Bitner, Mary Jo. Material type: Text; Format: print ; Literary form: Not fiction Publisher: New Delhi : S. Chand, c2002Online access: Table of contents \| Publisher description Availability: No items available : Add to cart (remove)
		Customer Service New Rules for Social Media World Peter Shankman by Shankman, Peter. Material type: Text; Format: print ; Literary form: Not fiction Publisher: Indianapolis Que 2011Availability: No items available : Add to cart (remove)
		Brilliant Customer Service Debra Stevens by Stevens, Debra. Material type: Text; Format: print ; Literary form: Not fiction Publisher: Harlow Pearson 2010Availability: No items available : Add to cart (remove)
		Customer Service Robert W. Lucas by Lucus, Robert W. Material type: Text; Format: print ; Literary form: Not fiction Publisher: New York McGraw Hill 2012Availability: Items available for loan: The MUA Library South C campusCall number: HF 5415.5 .L83 2012 (1), KISAJU MAIN CAMPUSCall number: HF 5415.5 .L83 2012 (2). Place hold Add to cart (remove)
		No cover image available No cover image available No cover image available No cover image available Corporate and customer communications [electronic resource] : an Emerald guide. by ebrary, Inc. Material type: Text; Format: electronic available online ; Literary form: Not fiction Publisher: Bradford, England : Emerald Group Publishing, c2005Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE Not for loanCall number: HF 5718 .C67 2005eb (1). : Add to cart (remove)
		No cover image available No cover image available No cover image available No cover image available Obtaining and retaining customers [electronic resource] / Andy Whaley, Ian Headon. by Whalley, Andy \| Headon, Ian \| ebrary, Inc. Material type: Text; Format: electronic available online ; Literary form: Not fiction Publisher: Kent, C.T. : Scitech, 2001Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE Not for loanCall number: HF 514.5 .W5 2001eb (1). : Add to cart (remove)
		No cover image available No cover image available No cover image available No cover image available Branded customer service [electronic resource] : the new competitive edge / by Janelle Barlow and Paul Stewart. by Barlow, Janelle, 1943- \| Stewart, Paul \| ebrary, Inc. Material type: Text; Format: electronic available online ; Literary form: Not fiction Publisher: San Francisco, Calif. : Berrett-Koehler, 2006Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE Not for loanCall number: HF 5415.5 .B3667 2006eb (1). : Add to cart (remove)
		No cover image available No cover image available No cover image available No cover image available Care packages for your customers [electronic resource] : an idea a week to enhance customer service / Barbara A. Glanz. by Glanz, Barbara A \| ebrary, Inc. Material type: Text; Format: electronic available online ; Literary form: Not fiction Publisher: New York : McGraw-Hill, c2007Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE Not for loanCall number: HF 5415.5 .G548 2007eb (1). : Add to cart (remove)
		No cover image available No cover image available No cover image available No cover image available Perfect phrases for customer service [electronic resource] : hundreds of tools, techniques, and scripts for handling any situation / Robert Bacal. by Bacal, Robert \| ebrary, Inc. Material type: Text; Format: electronic available online ; Literary form: Not fiction Publisher: New York : McGraw-Hill, c2005Other title: Phrases for customer service \| Customer service.Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE Not for loanCall number: HF 5415.5 .B32 2005eb (1). : Add to cart (remove)
		No cover image available No cover image available No cover image available No cover image available Creating value with customers [electronic resource] / editor: Robert M. Randall. by Randall, Robert M \| ebrary, Inc. Material type: Text; Format: electronic available online ; Literary form: Not fiction Publisher: Bradford, England : Emerald Group Publishing, c2006Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE Not for loanCall number: HF 5415.5 .C74 2006eb (1). : Add to cart (remove)
		No cover image available No cover image available No cover image available No cover image available When customers talk [electronic resource] : --turn what they tell you into sales / T. Scott Gross and BIGresearch. by Gross, T. Scott \| ebrary, Inc. Material type: Text; Format: electronic available online ; Literary form: Not fiction Publisher: Chicago, IL : Dearborn Trade Pub., c2005Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE Not for loanCall number: HF 5415.5 .G762 2005eb (1). : Add to cart (remove)
		No cover image available No cover image available No cover image available No cover image available Strategic customer service [electronic resource] : managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits / John A. Goodman. by Goodman, John A \| ebrary, Inc. Material type: Text; Format: electronic available online ; Literary form: Not fiction Publisher: New York : AMACOM, c2009Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE Not for loanCall number: HF 5415.5 .G672 2009eb (1). : Add to cart (remove)
		No cover image available No cover image available No cover image available No cover image available Measuring customer satisfaction [electronic resource] / Richard F. Gerson. by Gerson, Richard F \| ebrary, Inc. Material type: Text; Format: electronic available online ; Literary form: Not fiction Publisher: Menlo Park, Calif. : Crisp Publications, c1993Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE Not for loanCall number: HF 5415.5 .G46 1993eb (1). : Add to cart (remove)
		No cover image available No cover image available No cover image available No cover image available Beyond customer service, revised [electronic resource] / Richard F. Gerson. by Gerson, Richard F \| ebrary, Inc. Edition: Rev. ed.Material type: Text; Format: electronic available online ; Literary form: Not fiction Publisher: Menlo Park, Calif. : Crisp Publications, c1998Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE Not for loanCall number: HF 5415.5 .G458 1998eb (1). : Add to cart (remove)
		No cover image available No cover image available No cover image available No cover image available 50 powerful ideas you can use to keep your customers [electronic resource] / by Paul R. Timm. by Timm, Paul R \| ebrary, Inc. Edition: 3rd ed.Material type: Text; Format: electronic available online ; Literary form: Not fiction Publisher: Franklin Lakes, NJ : Career Press, c2002Other title: Fifty powerful ideas you can use to keep your customers.Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE Not for loanCall number: HF5415.5 .T498 2002eb (1). : Add to cart (remove)
		No cover image available No cover image available No cover image available No cover image available Corporate and customer communications [electronic resource] : an Emerald guide. by ebrary, Inc. Material type: Text; Format: electronic available online ; Literary form: Not fiction Publisher: Bradford, England : Emerald Group Publishing, c2005Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE Not for loanCall number: HF5718 .C67 2005eb (1). : Add to cart (remove)
		No cover image available No cover image available No cover image available No cover image available Amaze your customers! [electronic resource] : creative tips on winning and keeping your customers / Daniel Zanetti. by Zanetti, Daniel \| ebrary, Inc. Material type: Text; Format: electronic available online ; Literary form: Not fiction Publisher: London : Kogan Page, 2006Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE Not for loanCall number: HF5415.5 .Z36 2006eb (1). : Add to cart (remove)
		No cover image available No cover image available No cover image available No cover image available Perfect phrases for customer service [electronic resource] : hundreds of tools, techniques, and scripts for handling any situation / Robert Bacal. by Bacal, Robert \| ebrary, Inc. Material type: Text; Format: electronic available online ; Literary form: Not fiction Publisher: New York : McGraw-Hill, c2005Other title: Phrases for customer service \| Customer service.Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE Not for loanCall number: HF5415.5 .B32 2005eb (1). : Add to cart (remove)
		No cover image available No cover image available No cover image available No cover image available Obtaining and retaining customers [electronic resource] / Andy Whaley, Ian Headon. by Whalley, Andy \| Headon, Ian \| ebrary, Inc. Material type: Text; Format: electronic available online ; Literary form: Not fiction Publisher: Kent, C.T. : Scitech, 2001Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE Not for loanCall number: HF514.5 .W5 2001eb (1). : Add to cart (remove)
		Assessing financial access in Brazil [electronic resource] / Anjali Kumar ... [et al.]. by Kumar, Anjali \| World Bank. Material type: Text; Format: print available online ; Literary form: Not fiction Publisher: Washington, D.C. : World Bank, c2005Online access: home Availability: No items available : Add to cart (remove)

		Customer service : a practical approach. international edition / Elaine K. Harris. by Harris, Elaine K. Edition: 5th ed.Material type: Text; Format: print Publisher: [S.l.] : Pearson Education Ltd, 2010Online access: Amazon.com \| Amazon customer reviews Availability: Items available for loan: The MUA Library South C campusCall number: HF 5415.5 .L83 2005 (4), KISAJU MAIN CAMPUSCall number: HF 5415.5 .L83 2005 (3). Place hold Add to cart (remove)
		The customer-centered enterprise : how ibm and other world-class companies achieve extraordinary results by putting customers first / Harvey Thompson. by Thompson, Harvey. Edition: 1st ed.Material type: Text; Format: print Publisher: New Delhi : Tata McGraw-Hill Private Company Ltd, 2003Online access: Amazon.com \| Amazon customer reviews Availability: Items available for loan: The MUA Library South C campusCall number: HF 5415.5 .T56 2003 (1), KISAJU MAIN CAMPUSCall number: HF 5415.5 .T56 2003 (1). Place hold Add to cart (remove)
		Developing knowledge-based client relationships / Ross Dawson. by Dawson, Ross. Edition: 2nd ed.Material type: Text; Format: print Publisher: Armsterdam : Butterworth-Heinemann, 2005Online access: Amazon.com \| Amazon customer reviews Availability: Items available for loan: The MUA Library South C campusCall number: HD 69.C6 D39 2005 (1). Place hold Add to cart (remove)
		Exploring direct and customer relationship marketing / Martin Evans by Evans , Martin \| O'Malley, Lisa \| Patterson, Maurice. Edition: 2nd ed.Material type: Text; Format: print Publisher: [S.l.] : Cengage Learning Business Press, 2004Online access: Amazon.com \| Amazon customer reviews Availability: Items available for loan: The MUA Library South C campusCall number: HF 5415.126 .E93 2004 (1). Place hold Add to cart (remove)
		Invented here : maximizing your organization's internal growth and profitability / Bart Victor. by Victor, Bart \| Boynton, Andrew C. Material type: Text; Format: print Publisher: Boston: Harvard Business Press, 1998Online access: Amazon.com \| Amazon customer reviews Availability: Items available for loan: The MUA Library South C campusCall number: HD 58.8 .V53 1998 (1). Place hold Add to cart (remove)
		Managing service as a strategic profit center / Donald F. Blumberg. by Blumberg, Donald F. Material type: Text; Format: print ; Literary form: Not fiction Publisher: New York : McGraw-Hill, c1991Availability: Items available for loan: The MUA Library South C campusCall number: HF 5415.5 .B57 1991 (2). Place hold Add to cart (remove)
		Measuring customer satisfaction / Richard Gerson. by Gerson, Richard. Material type: Text; Format: print Publisher: [S.l.] : Kogan Page, 1994Online access: Amazon.com \| Amazon customer reviews Availability: Items available for loan: The MUA Library South C campusCall number: HF 5415.5 .G47 1993 (2). Place hold Add to cart (remove)
		Services marketing / Christopher Lovelock. by Lovelock, Christopher \| Wirtz, Jochen. Edition: 6th ed.Material type: Text; Format: print Publisher: Upper Saddle River, NJ : Prentice Hall, 2006Online access: Amazon.com \| Amazon customer reviews Availability: Items available for loan: The MUA Library South C campusCall number: HF 5415.13 .L59 2007 (3), KISAJU MAIN CAMPUSCall number: HF 5415.13 .L59 2007 (1). Place hold Add to cart (remove)
		Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner. by Zeithaml, Valarie A \| Bitner, Mary Jo. Edition: 3rd ed.Material type: Text; Format: print ; Literary form: Not fiction Publisher: Boston : McGraw-Hill/Irwin, c2003Online access: Table of contents \| Publisher description Availability: Items available for loan: The MUA Library South C campusCall number: HD 9980.5 .Z45 2003 (1). Place hold Add to cart (remove)
		No cover image available No cover image available No cover image available No cover image available Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler. by Zeithaml, Valarie A \| Bitner, Mary Jo \| Gremler, Dwayne D. Edition: 4th ed.Material type: Text; Format: print ; Literary form: Not fiction Publisher: Boston : McGraw-Hill/Irwin, c2006Online access: Publisher description \| Table of contents only \| Contributor biographical information Availability: No items available : Add to cart (remove)
		Strategic customer alliances : how to win, manage and develop key account business in the 1990's / Ken Burnett. by Burnett, Ken. Material type: Text; Format: print ; Literary form: Not fiction Publisher: London : Pitman, 1992Availability: Items available for loan: The MUA Library South C campusCall number: HF 5415.5 .B87 1992 (1). Place hold Add to cart (remove)
		Strategic leadership : the missing links / Richard S. Handscombe. by Handscombe, Richard S \| Norman, Philip A. Material type: Text; Format: print Publisher: Maidenhead : Mcgraw-Hill , 1989Online access: Amazon.com \| Amazon customer reviews Availability: Items available for loan: The MUA Library South C campusCall number: HD 30.28 .H36 1989 (1). Place hold Add to cart (remove)
		Supply chain management : strategy, planning, and operation / Sunil Chopra, Peter Meindl. by Chopra, Sunil, 1960- \| Meindl, Peter, 1970-. Edition: 3rd ed.Material type: Text; Format: print ; Literary form: Not fiction Publisher: Upper Saddle River, N.J. : Prentice Hall, c2007Availability: Items available for loan: The MUA Library South C campusCall number: HD 39.5 .C46 2007 (5). Place hold Add to cart (remove)
		The ultimate crm handbook : strategies and concepts for building enduring customer loyalty and profitability / John Freeland. by Freeland, John. Edition: 1st ed.Material type: Text; Format: print Publisher: [S.l.] : McGraw-Hill, 2002Online access: Amazon.com \| Amazon customer reviews Availability: Items available for loan: The MUA Library South C campusCall number: HF 5415.5 .U48 2003 (1). Checked out (1). Place hold Add to cart (remove)
		Customer service : skills and concepts for success, student edition / Robert W Lucas. by Lucas, Robert W. Edition: 2nd ed.Material type: Text; Format: print Publisher: New York: McGraw-Hill/Irwin, 2000Online access: Amazon.com \| Amazon customer reviews Availability: No items available : Add to cart (remove)
		Customer service secrets/ : Peter,Economy by Economy,Peter. Edition: 2nd ed.Material type: Text; Format: print Publisher: New Delhi: McGraw-Hill/Irwin, 2004Online access: Amazon.com \| Amazon customer reviews Availability: No items available : Add to cart (remove)
		Supply chain management : strategy, planning, and operation / Sunil Chopra, Peter Meindl, D.V. Kalra by Chopra, Sunil, 1960- \| Meindl, Peter, 1970-. Edition: 3rd ed.Material type: Text; Format: print ; Literary form: Not fiction Publisher: New Delhi Pearson education, c2007Availability: No items available : Add to cart (remove)
		No cover image available No cover image available No cover image available No cover image available Quality in customer service [electronic resource] / Edward Fuchs ; [Joseph M. Juran, editor in chief]. by Fuchs, Edward \| Juran, J. M. (Joseph M.), 1904- \| ebrary, Inc. Material type: Text; Format: electronic available online ; Literary form: Not fiction Publisher: New York : McGraw-Hill, c1999Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE Not for loanCall number: HF 5415.5 .F83 1999eb (1). : Add to cart (remove)
		Supply chain Management strategy, planning, and operation Sunil Chopra, Peter Meindl. by Chopra, Sunil, 1960- \| Meindl, Peter, 1970-. Edition: 4th ed.Material type: Text; Format: print ; Literary form: Not fiction Publisher: Boston : Prentice Hall, c2010Availability: Items available for loan: KISAJU MAIN CAMPUSCall number: HD 39.5 .C46 2010 (2), The MUA Library South C campusCall number: HD 39.5 .C46 2010 (2). In transit (1). Place hold Add to cart (remove)
		Supply chain management : strategy, planning, and operation / Sunil Chopra, Peter Meindl. by Chopra, Sunil, 1960- \| Meindl, Peter, 1970-. Edition: 4th ed.Material type: Text; Format: print ; Literary form: Not fiction Publisher: Boston : Prentice Hall, c2010Availability: No items available : Add to cart (remove)
		Services marketing K. Rama Mohana Rao by Rao, K. Rama Mohana \| Bitner, Mary Jo \| Gremler, Dwayne D. Material type: Text; Format: print ; Literary form: Not fiction Publisher: New Delhi: Pearson c2007Online access: Publisher description \| Table of contents only \| Contributor biographical information Availability: No items available : Add to cart (remove)
		The CRM handbook A business guide to customer relationship management Jill Dyche by Dyche, Jill. Material type: Text; Format: print Publisher: New Delhi Pearson 2002Online access: Amazon.com \| Amazon customer reviews Availability: No items available : Add to cart (remove)
		Understanding services management William J. Glynn, James G. Barnes. Integrating marketing, Organisational behaviour, Operations and Human resource management by Glynn, William J.(editor) \| Wirtz, Jochen. Material type: Text; Format: print Publisher: New Delhi : Prentice Hall-India, 2006Online access: Amazon.com \| Amazon customer reviews Availability: No items available : Add to cart (remove)
		Marketing, Sales and customer Services Watkins, Charley by Watkins, Charley. Material type: Text; Format: print Publisher: UK A.I.T.B.S 2006Online access: Amazon.com \| Amazon customer reviews Availability: No items available : Add to cart (remove)
		Services marketing and management Dr. B. Balaji by Balaji, B \| Bitner, Mary Jo. Material type: Text; Format: print ; Literary form: Not fiction Publisher: New Delhi : S. Chand, c2002Online access: Table of contents \| Publisher description Availability: No items available : Add to cart (remove)
		Customer Service New Rules for Social Media World Peter Shankman by Shankman, Peter. Material type: Text; Format: print ; Literary form: Not fiction Publisher: Indianapolis Que 2011Availability: No items available : Add to cart (remove)
		Brilliant Customer Service Debra Stevens by Stevens, Debra. Material type: Text; Format: print ; Literary form: Not fiction Publisher: Harlow Pearson 2010Availability: No items available : Add to cart (remove)
		Customer Service Robert W. Lucas by Lucus, Robert W. Material type: Text; Format: print ; Literary form: Not fiction Publisher: New York McGraw Hill 2012Availability: Items available for loan: The MUA Library South C campusCall number: HF 5415.5 .L83 2012 (1), KISAJU MAIN CAMPUSCall number: HF 5415.5 .L83 2012 (2). Place hold Add to cart (remove)
		No cover image available No cover image available No cover image available No cover image available Corporate and customer communications [electronic resource] : an Emerald guide. by ebrary, Inc. Material type: Text; Format: electronic available online ; Literary form: Not fiction Publisher: Bradford, England : Emerald Group Publishing, c2005Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE Not for loanCall number: HF 5718 .C67 2005eb (1). : Add to cart (remove)
		No cover image available No cover image available No cover image available No cover image available Obtaining and retaining customers [electronic resource] / Andy Whaley, Ian Headon. by Whalley, Andy \| Headon, Ian \| ebrary, Inc. Material type: Text; Format: electronic available online ; Literary form: Not fiction Publisher: Kent, C.T. : Scitech, 2001Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE Not for loanCall number: HF 514.5 .W5 2001eb (1). : Add to cart (remove)
		No cover image available No cover image available No cover image available No cover image available Branded customer service [electronic resource] : the new competitive edge / by Janelle Barlow and Paul Stewart. by Barlow, Janelle, 1943- \| Stewart, Paul \| ebrary, Inc. Material type: Text; Format: electronic available online ; Literary form: Not fiction Publisher: San Francisco, Calif. : Berrett-Koehler, 2006Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE Not for loanCall number: HF 5415.5 .B3667 2006eb (1). : Add to cart (remove)
		No cover image available No cover image available No cover image available No cover image available Care packages for your customers [electronic resource] : an idea a week to enhance customer service / Barbara A. Glanz. by Glanz, Barbara A \| ebrary, Inc. Material type: Text; Format: electronic available online ; Literary form: Not fiction Publisher: New York : McGraw-Hill, c2007Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE Not for loanCall number: HF 5415.5 .G548 2007eb (1). : Add to cart (remove)
		No cover image available No cover image available No cover image available No cover image available Perfect phrases for customer service [electronic resource] : hundreds of tools, techniques, and scripts for handling any situation / Robert Bacal. by Bacal, Robert \| ebrary, Inc. Material type: Text; Format: electronic available online ; Literary form: Not fiction Publisher: New York : McGraw-Hill, c2005Other title: Phrases for customer service \| Customer service.Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE Not for loanCall number: HF 5415.5 .B32 2005eb (1). : Add to cart (remove)
		No cover image available No cover image available No cover image available No cover image available Creating value with customers [electronic resource] / editor: Robert M. Randall. by Randall, Robert M \| ebrary, Inc. Material type: Text; Format: electronic available online ; Literary form: Not fiction Publisher: Bradford, England : Emerald Group Publishing, c2006Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE Not for loanCall number: HF 5415.5 .C74 2006eb (1). : Add to cart (remove)
		No cover image available No cover image available No cover image available No cover image available When customers talk [electronic resource] : --turn what they tell you into sales / T. Scott Gross and BIGresearch. by Gross, T. Scott \| ebrary, Inc. Material type: Text; Format: electronic available online ; Literary form: Not fiction Publisher: Chicago, IL : Dearborn Trade Pub., c2005Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE Not for loanCall number: HF 5415.5 .G762 2005eb (1). : Add to cart (remove)
		No cover image available No cover image available No cover image available No cover image available Strategic customer service [electronic resource] : managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits / John A. Goodman. by Goodman, John A \| ebrary, Inc. Material type: Text; Format: electronic available online ; Literary form: Not fiction Publisher: New York : AMACOM, c2009Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE Not for loanCall number: HF 5415.5 .G672 2009eb (1). : Add to cart (remove)
		No cover image available No cover image available No cover image available No cover image available Measuring customer satisfaction [electronic resource] / Richard F. Gerson. by Gerson, Richard F \| ebrary, Inc. Material type: Text; Format: electronic available online ; Literary form: Not fiction Publisher: Menlo Park, Calif. : Crisp Publications, c1993Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE Not for loanCall number: HF 5415.5 .G46 1993eb (1). : Add to cart (remove)
		No cover image available No cover image available No cover image available No cover image available Beyond customer service, revised [electronic resource] / Richard F. Gerson. by Gerson, Richard F \| ebrary, Inc. Edition: Rev. ed.Material type: Text; Format: electronic available online ; Literary form: Not fiction Publisher: Menlo Park, Calif. : Crisp Publications, c1998Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE Not for loanCall number: HF 5415.5 .G458 1998eb (1). : Add to cart (remove)
		No cover image available No cover image available No cover image available No cover image available 50 powerful ideas you can use to keep your customers [electronic resource] / by Paul R. Timm. by Timm, Paul R \| ebrary, Inc. Edition: 3rd ed.Material type: Text; Format: electronic available online ; Literary form: Not fiction Publisher: Franklin Lakes, NJ : Career Press, c2002Other title: Fifty powerful ideas you can use to keep your customers.Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE Not for loanCall number: HF5415.5 .T498 2002eb (1). : Add to cart (remove)
		No cover image available No cover image available No cover image available No cover image available Corporate and customer communications [electronic resource] : an Emerald guide. by ebrary, Inc. Material type: Text; Format: electronic available online ; Literary form: Not fiction Publisher: Bradford, England : Emerald Group Publishing, c2005Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE Not for loanCall number: HF5718 .C67 2005eb (1). : Add to cart (remove)
		No cover image available No cover image available No cover image available No cover image available Amaze your customers! [electronic resource] : creative tips on winning and keeping your customers / Daniel Zanetti. by Zanetti, Daniel \| ebrary, Inc. Material type: Text; Format: electronic available online ; Literary form: Not fiction Publisher: London : Kogan Page, 2006Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE Not for loanCall number: HF5415.5 .Z36 2006eb (1). : Add to cart (remove)
		No cover image available No cover image available No cover image available No cover image available Perfect phrases for customer service [electronic resource] : hundreds of tools, techniques, and scripts for handling any situation / Robert Bacal. by Bacal, Robert \| ebrary, Inc. Material type: Text; Format: electronic available online ; Literary form: Not fiction Publisher: New York : McGraw-Hill, c2005Other title: Phrases for customer service \| Customer service.Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE Not for loanCall number: HF5415.5 .B32 2005eb (1). : Add to cart (remove)
		No cover image available No cover image available No cover image available No cover image available Obtaining and retaining customers [electronic resource] / Andy Whaley, Ian Headon. by Whalley, Andy \| Headon, Ian \| ebrary, Inc. Material type: Text; Format: electronic available online ; Literary form: Not fiction Publisher: Kent, C.T. : Scitech, 2001Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE Not for loanCall number: HF514.5 .W5 2001eb (1). : Add to cart (remove)
		Assessing financial access in Brazil [electronic resource] / Anjali Kumar ... [et al.]. by Kumar, Anjali \| World Bank. Material type: Text; Format: print available online ; Literary form: Not fiction Publisher: Washington, D.C. : World Bank, c2005Online access: home Availability: No items available : Add to cart (remove)

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