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		Image from Amazon.com Image from Google Jackets Image from Coce Image from OpenLibrary	Customer service : a practical approach. international edition / Elaine K. Harris. by Harris, Elaine K Edition: 5th ed. Material type: Text; Format: print Publication details: [S.l.] : Pearson Education Ltd, 2010 Online resources: Amazon.com Amazon customer reviews Availability: Items available for loan: KISAJU MAIN CAMPUS (3)Call number: HF 5415.5 .L83 2005 , ... The MUA Library South C campus (4)Call number: HF 5415.5 .L83 2005, ... Place hold Save to lists Add to cart (remove)
		Image from Amazon.com Image from Google Jackets Image from Coce Image from OpenLibrary	Don't just relate-- advocate! : a blueprint for profit in the era of customer power / Glen Urban. by Urban, Glen L Material type: Text; Format: print ; Literary form: Not fiction Publication details: Upper Saddle River, New Jersey : Wharton School Pub., c2005 Availability: Not available: The MUA Library South C campus: Checked out (1). Place hold Save to lists Add to cart (remove)
		Image from Amazon.com Image from Google Jackets Image from Coce Image from OpenLibrary	Strategic customer alliances : how to win, manage and develop key account business in the 1990's / Ken Burnett. by Burnett, Ken Material type: Text; Format: print ; Literary form: Not fiction Publication details: London : Pitman, 1992 Availability: Items available for loan: The MUA Library South C campus (1)Call number: HF 5415.5 .B87 1992. Place hold Save to lists Add to cart (remove)
		Image from Amazon.com Image from Google Jackets Image from Coce Image from OpenLibrary	The ultimate crm handbook : strategies and concepts for building enduring customer loyalty and profitability / John Freeland. by Freeland, John Edition: 1st ed. Material type: Text; Format: print Publication details: [S.l.] : McGraw-Hill, 2002 Online resources: Amazon.com Amazon customer reviews Availability: Items available for loan: The MUA Library South C campus (1)Call number: HF 5415.5 .U48 2003. Not available: The MUA Library South C campus: Checked out (1). Place hold Save to lists Add to cart (remove)
		Image from Amazon.com Image from Google Jackets Image from Coce Image from OpenLibrary	Customer relationship management : emerging concepts, tools, and applications / editors, Jagdish N. Sheth, Atul Parvatiyar, G. Shainesh. by Sheth, Jagdish N Parvatiyar, Atul Shainesh, G Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi : Tata McGraw-Hill Pub. Co., c2001 Availability: Not available: The MUA Library South C campus: Checked out (1). Place hold Save to lists Add to cart (remove)
		Image from Amazon.com Image from Google Jackets Image from Coce Image from OpenLibrary	Customer service : skills and concepts for success, student edition / Robert W Lucas. by Lucas, Robert W Edition: 2nd ed. Material type: Text; Format: print Publication details: New York: McGraw-Hill/Irwin, 2000 Online resources: Amazon.com Amazon customer reviews Availability: No items available. Save to lists Add to cart (remove)
		Image from Google Jackets Image from OpenLibrary	Customer relationship management: how to turn a good business into a great one! / Graham Roberts-Phelps. by Roberts-Phelps, Graham ebrary, Inc Material type: Text; Format: electronic available online ; Literary form: Not fiction ; Audience: Specialized; Publication details: London : Hawksmere, 2001 Online resources: Click here for full text. Availability: Items available for loan: The MUA Library South C campus (1)Call number: HF 5415.55 .R63 2001. Place hold Save to lists Add to cart (remove)
		Image from Amazon.com Image from Google Jackets Image from Coce Image from OpenLibrary	Customer relationship management : integrating marketing strategy and information technology / William G. Zikmund, Raymond McLeod, Jr., Faye W. Gilbert. by Zikmund, William G McLeod, Raymond Gilbert, Faye W Material type: Text; Format: print ; Literary form: Not fiction Publication details: Hoboken, N.J. : Wiley, c2003 Online resources: Publisher description Table of contents Availability: Items available for loan: The MUA Library South C campus (1)Call number: HF 5415.55 .Z55 2003. Place hold Save to lists Add to cart (remove)
		Image from Google Jackets Image from OpenLibrary	Capturing consumer competence Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi Tata McGraw-Hill 2003 Availability: Items available for loan: The MUA Library South C campus (1)Call number: HF 5415.5 .C37 2003. Place hold Save to lists Add to cart (remove)
		Image from Google Jackets Image from OpenLibrary	100 ideas for better patient relations in registration, billing, and collections / Cheryl Sobun, editor. by Sobun, Cheryl Material type: Text; Format: print ; Literary form: Not fiction Publication details: Gaithersburg, Md. : Aspen Publishers, 1997 Other title: One hundred ideas for better patient relations in registration, billing, and collections Availability: Items available for loan: The MUA Library South C campus (1)Call number: HF 5415.5 .C37 2003. Place hold Save to lists Add to cart (remove)
		Image from Amazon.com Image from Google Jackets Image from Coce Image from OpenLibrary	Customer service secrets/ : Peter,Economy by Economy,Peter Edition: 2nd ed. Material type: Text; Format: print Publication details: New Delhi: McGraw-Hill/Irwin, 2004 Online resources: Amazon.com Amazon customer reviews Availability: No items available. Save to lists Add to cart (remove)
		Image from Google Jackets Image from OpenLibrary	Electronic Customer relationship management: Jerry Fjermestad, Nicholas C.Romano (Editors) by Fjermestad, Jerry ebrary, Inc Material type: Text; Format: electronic available online ; Literary form: Not fiction ; Audience: Specialized; Publication details: New Delhi Prentice -Hall of India 2006 Online resources: Click here for full text. Availability: No items available. Save to lists Add to cart (remove)
		Image from Google Jackets Image from OpenLibrary	Quality in customer service [electronic resource] / Edward Fuchs ; [Joseph M. Juran, editor in chief]. by Fuchs, Edward Juran, J. M. (Joseph M.), 1904- ebrary, Inc Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: New York : McGraw-Hill, c1999 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE: Not for loan (1)Call number: HF 5415.5 .F83 1999eb. Save to lists Add to cart (remove)
		Image from Amazon.com Image from Google Jackets Image from Coce Image from OpenLibrary	The CRM handbook A business guide to customer relationship management Jill Dyche by Dyche, Jill Material type: Text; Format: print Publication details: New Delhi Pearson 2002 Online resources: Amazon.com Amazon customer reviews Availability: No items available. Save to lists Add to cart (remove)
		Image from Amazon.com Image from Google Jackets Image from Coce Image from OpenLibrary	Marketing, Sales and customer Services Watkins, Charley by Watkins, Charley Material type: Text; Format: print Publication details: UK A.I.T.B.S 2006 Online resources: Amazon.com Amazon customer reviews Availability: No items available. Save to lists Add to cart (remove)
		Image from Amazon.com Image from Google Jackets Image from Coce Image from OpenLibrary	Customer relationship management : Getting it right! Judith W. Kincaid by Kincaid, Judith W Sheth, Jagdish N Parvatiyar, Atul Shainesh, G Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi : Hewlett Plackard Co., c2003 Availability: No items available. Save to lists Add to cart (remove)
		Image from Amazon.com Image from Google Jackets Image from Coce Image from OpenLibrary	Customer Service New Rules for Social Media World Peter Shankman by Shankman, Peter Material type: Text; Format: print ; Literary form: Not fiction Publication details: Indianapolis Que 2011 Availability: No items available. Save to lists Add to cart (remove)
		Image from Amazon.com Image from Google Jackets Image from Coce Image from OpenLibrary	Brilliant Customer Service Debra Stevens by Stevens, Debra Material type: Text; Format: print ; Literary form: Not fiction Publication details: Harlow Pearson 2010 Availability: No items available. Save to lists Add to cart (remove)
		Image from Amazon.com Image from Google Jackets Image from Coce Image from OpenLibrary	Customer Service Robert W. Lucas by Lucus, Robert W Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York McGraw Hill 2012 Availability: Items available for loan: KISAJU MAIN CAMPUS (2)Call number: HF 5415.5 .L83 2012, ... The MUA Library South C campus (1)Call number: HF 5415.5 .L83 2012. Place hold Save to lists Add to cart (remove)
		Image from Amazon.com Image from Google Jackets Image from Coce Image from OpenLibrary	Essentials of CRM: a guide to customer relationship management/ Bryan, Bergeron by Bergeron, Bryan Material type: Continuing resource; Format: print ; Type of continuing resource: periodical Publication details: Ne York: John Wiley & Sons,Inc. 2002 Other title: TMC call center CRM solutions Call center customer relationship management solutions Availability: Items available for loan: The MUA Library South C campus (1)Call number: HF 5415.5 .B47 2002. Place hold Save to lists Add to cart (remove)
		Image from Google Jackets Image from OpenLibrary	Customer relationship management [electronic resource] : how to turn a good business into a great one! / Graham Roberts-Phelps. by Roberts-Phelps, Graham ebrary, Inc Material type: Text; Format: electronic available online ; Literary form: Not fiction ; Audience: Specialized; Publication details: London : Hawksmere, 2001 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE: Not for loan (1)Call number: HF 5415.55 .R63 2001eb. Save to lists Add to cart (remove)
		Image from Google Jackets Image from OpenLibrary	Everyone is a customer [electronic resource] : a proven method for measuring the value of every relationship in the era of collaborative business / Jeffrey Shuman and Janice Twombly, with David Rottenberg. by Shuman, Jeffrey C, 1945- Twombly, Janice Rottenberg, David, 1946- ebrary, Inc Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: [Chicago, IL] : Dearborn Trade Publishing, 2002 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE: Not for loan (1)Call number: HF 5414.5 S554 2002eb. Save to lists Add to cart (remove)
		Image from Google Jackets Image from OpenLibrary	Successful customer relationship marketing [electronic resource] : new thinking, new strategies, new tools for getting closer to your customers / Bryan Foss & Merlin Stone. by Foss, Bryan Stone, Merlin, 1948- ebrary, Inc Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: London : Kogan Page, 2001 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE: Not for loan (1)Call number: HF 5415.5 .F68 2001eb. Save to lists Add to cart (remove)
		Image from Google Jackets Image from OpenLibrary	Customer relationship management [electronic resource] / Kristin Anderson, Carol Kerr. by Anderson, Kristin, 1962- Kerr, Carol ebrary, Inc Series: Briefcase books series Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: New York : McGraw-Hill, c2002 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE: Not for loan (1)Call number: HF 5415.5 .A53 2002eb. Save to lists Add to cart (remove)
		Image from Google Jackets Image from OpenLibrary	Electronic customer relationship management [electronic resource] / Jerry Fjermestad, Nicholas C. Romano, editors. by Fjermestad, Jerry Romano, Nicholas C ebrary, Inc Series: Advances in management information systems ; v. 3. Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Armonk, N.Y. ; London : M.E. Sharpe, c2006 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE: Not for loan (1)Call number: HF 5415.5 .E44 2006eb. Save to lists Add to cart (remove)
		Image from Google Jackets Image from OpenLibrary	Care packages for your customers [electronic resource] : an idea a week to enhance customer service / Barbara A. Glanz. by Glanz, Barbara A ebrary, Inc Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: New York : McGraw-Hill, c2007 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE: Not for loan (1)Call number: HF 5415.5 .G548 2007eb. Save to lists Add to cart (remove)
		Image from Google Jackets Image from OpenLibrary	The customer management scorecard [electronic resource] : managing CRM for profit / Neil Woodcocks, Merlin Stone, Bryan Foss. by Woodcock, Neil Stone, Merlin, 1948- Foss, Bryan ebrary, Inc Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: London ; Sterling, VA : Kogan Page, 2003 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE: Not for loan (1)Call number: HF 5415.5 .W66 2003eb. Save to lists Add to cart (remove)
		Image from Google Jackets Image from OpenLibrary	When customers talk [electronic resource] : --turn what they tell you into sales / T. Scott Gross and BIGresearch. by Gross, T. Scott ebrary, Inc Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Chicago, IL : Dearborn Trade Pub., c2005 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE: Not for loan (1)Call number: HF 5415.5 .G762 2005eb. Save to lists Add to cart (remove)
		Image from Google Jackets Image from OpenLibrary	Strategic customer service [electronic resource] : managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits / John A. Goodman. by Goodman, John A ebrary, Inc Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: New York : AMACOM, c2009 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE: Not for loan (1)Call number: HF 5415.5 .G672 2009eb. Save to lists Add to cart (remove)
		Image from Google Jackets Image from OpenLibrary	Observing and registering emotional satisfaction of customer contacts [electronic resource] : for customer satisfaction & loyalty / Hüseyin Güngör. by Güngör, Hüseyin ebrary, Inc Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Amsterdam : Vossiuspers UvA, c2007 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE: Not for loan (2)Call number: HE 8788 .G86 2007eb, ... Save to lists Add to cart (remove)
		Image from Google Jackets Image from OpenLibrary	Beyond customer service, revised [electronic resource] / Richard F. Gerson. by Gerson, Richard F ebrary, Inc Series: Fifty-Minute series Edition: Rev. ed. Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Menlo Park, Calif. : Crisp Publications, c1998 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE: Not for loan (1)Call number: HF 5415.5 .G458 1998eb. Save to lists Add to cart (remove)
		Image from Google Jackets Image from OpenLibrary	Blogging for business [electronic resource] : everything you need to know and why you should care / Shel Holtz and Ted Demopoulos. by Holtz, Shel Demopoulos, Ted ebrary, Inc Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Chicago, IL : Kaplan Pub., 2006 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE: Not for loan (1)Call number: TK5105.8884 .H65 2006eb. Save to lists Add to cart (remove)
		Image from Google Jackets Image from OpenLibrary	Fundamentals of customer-focused management [electronic resource] / B.K. Patel. by Patel, B. K ebrary, Inc Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Delhi, India : Swastik Publications, 2010 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE: Not for loan (1)Call number: HF5415.5 .P38 2010eb. Save to lists Add to cart (remove)
		Image from Google Jackets Image from OpenLibrary	Secrets of customer relationship management [electronic resource] : it's all about how you make them feel / by James G. Barnes. by Barnes, James G ebrary, Inc Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: New York : McGraw-Hill, c2001 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE: Not for loan (1)Call number: HF5415.5 .B3683 2001eb. Save to lists Add to cart (remove)
		Image from Google Jackets Image from OpenLibrary	Amaze your customers! [electronic resource] : creative tips on winning and keeping your customers / Daniel Zanetti. by Zanetti, Daniel ebrary, Inc Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: London : Kogan Page, 2006 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE: Not for loan (1)Call number: HF5415.5 .Z36 2006eb. Save to lists Add to cart (remove)
		Image from Google Jackets Image from OpenLibrary	What's keeping your customers up at night? [electronic resource] : close more deals by selling to your client's pain / Steven Cody and Richard Harte. by Cody, Steven Harte, Richard ebrary, Inc Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: New York : McGraw-Hill, c2003 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE: Not for loan (1)Call number: HF5415.5 .C59 2003eb. Save to lists Add to cart (remove)
		Image from Google Jackets Image from OpenLibrary	The CRM project management handbook [electronic resource] : building realistic expectations and managing risk / Michael Gentle. by Gentle, Michael, 1957- ebrary, Inc Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: London ; Sterling, VA : Kogan Page, 2002 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE: Not for loan (1)Call number: HF5415.5 .G456 2002eb. Save to lists Add to cart (remove)
		Image from Amazon.com Image from Google Jackets Image from Coce Image from OpenLibrary	Managing customer relationships : a strategic framework / Don Peppers, Martha Rogers. by Peppers, Don Rogers, Martha, 1952- Material type: Text; Format: print ; Literary form: Not fiction Publication details: Hoboken, New Jersey : John Wiley & Sons, c2004 Online resources: Contributor biographical information Publisher description Table of contents Availability: Items available for loan: The MUA Library South C campus (2)Call number: HF 5415.5 .P47 2004, ... Place hold Save to lists Add to cart (remove)