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Customer care : strategy for the 90's / Margaret Cardwell.

by Cardwell, Margaret.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: [Letchworth, England] : Astra Communications Ltd, [1992?]Availability: Items available for loan: The MUA Library South C campusCall number: HF 5415.5 .C37 1994 (1).
Measuring customer satisfaction / Richard Gerson.

by Gerson, Richard.

Material type: Text Text; Format: print Publisher: [S.l.] : Kogan Page, 1994Online access: Amazon.com | Amazon customer reviews Availability: Items available for loan: The MUA Library South C campusCall number: HF 5415.5 .G47 1993 (2).
Quality in customer service [electronic resource] / Edward Fuchs ; [Joseph M. Juran, editor in chief].

by Fuchs, Edward | Juran, J. M. (Joseph M.), 1904- | ebrary, Inc.

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publisher: New York : McGraw-Hill, c1999Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE Not for loanCall number: HF 5415.5 .F83 1999eb (1). :
Customer centered growth : five proven strategies for building competitive advantage / Richard Whiteley and Diane Hessan.

by Whiteley, Richard C | Hessan, Diane.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Reading, Mass. : Addison-Wesley Pub., c1996Online access: Table of Contents | Publisher description Availability: No items available :
Obtaining and retaining customers [electronic resource] / Andy Whaley, Ian Headon.

by Whalley, Andy | Headon, Ian | ebrary, Inc.

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publisher: Kent, C.T. : Scitech, 2001Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE Not for loanCall number: HF 514.5 .W5 2001eb (1). :
Measuring customer satisfaction [electronic resource] / Richard F. Gerson.

by Gerson, Richard F | ebrary, Inc.

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publisher: Menlo Park, Calif. : Crisp Publications, c1993Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE Not for loanCall number: HF 5415.5 .G46 1993eb (1). :
50 powerful ideas you can use to keep your customers [electronic resource] / by Paul R. Timm.

by Timm, Paul R | ebrary, Inc.

Edition: 3rd ed.Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publisher: Franklin Lakes, NJ : Career Press, c2002Other title: Fifty powerful ideas you can use to keep your customers.Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE Not for loanCall number: HF5415.5 .T498 2002eb (1). :
Obtaining and retaining customers [electronic resource] / Andy Whaley, Ian Headon.

by Whalley, Andy | Headon, Ian | ebrary, Inc.

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publisher: Kent, C.T. : Scitech, 2001Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE Not for loanCall number: HF514.5 .W5 2001eb (1). :
Organizational behavior : improving performance and commitment in the workplace / Jason A. Colquitt, Jeffery A. LePine, Michael J. Wesson.

by Colquitt, Jason | LePine, Jeffery A | Wesson, Michael J.

Edition: 2nd ed.Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New York : McGraw-Hill Irwin, c2011Availability: Items available for loan: The MUA Library South C campusCall number: HD 58.7 .C65 2011 (1).
Satisfaction with life and service delivery in Eastern Europe and the former Soviet Union : [electronic resource] some insights from the 2006 life in transition survey / Salman Zaidi ... [et al.].

by Zaidi, Salman, 1967- | World Bank.

Material type: Text Text; Format: print available online remote; Literary form: Not fiction Publisher: Washington, D.C. : World Bank, c2009Online access: home Availability: No items available :
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