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Managing services : marketing, operations, and human resources / [compiled by] Christopher H. Lovelock.

by Lovelock, Christopher H.

Edition: 2nd ed.Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Englewood Cliffs, N.J. : Prentice Hall, c1992Availability: No items available :
Services marketing and management / Audrey Gilmore.

by Gilmore, Audrey.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: London ; Thousand Oaks, Calif. : Sage Publications, 2003Online access: Publisher description | Table of contents only Availability: No items available :
Services marketing and management / Audrey Gilmore.

by Gilmore, Audrey.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: London ; Thousand Oaks, Calif. : Sage Publications, 2003Online access: Publisher description | Table of contents only Availability: No items available :
Managing quality in the service sector Mike Asher.

by Asher, Mike.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: London : Kogan Page, 1996Availability: Items available for loan: The MUA Library South C campusCall number: TS 155 .A84 1996 (1).
Service operations management : improving service delivery / Robert Johnston, Michael Shulver, Nigel Slack and Graham Clark.

by Johnston, Robert, 1953- [author.] | Shulver, Michael [author.] | Slack, Nigel [author.] | Clark, Graham, 1949- [author.].

Edition: Fifth edition.Material type: Text Text; Format: print ; Literary form: Not fiction Availability: Items available for loan: The MUA Library South C campusCall number: HD9980.5 .J64 2021 (2).
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