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Strategic customer service [electronic resource] : managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits / John A. Goodman.

by Goodman, John A | ebrary, Inc.

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publisher: New York : AMACOM, c2009Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE Not for loanCall number: HF 5415.5 .G672 2009eb (1). :
Customer loyalty programmes and clubs [electronic resource] / Stephan A. Butscher.

by Butscher, Stephan A | Butscher, Stephan A. Customer clubs and loyalty programmes | ebrary, Inc.

Edition: 2nd ed.Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publisher: Aldershot, England ; Burlington, VT : Gower, c2002Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE Not for loanCall number: HF 5415.525 .B87 2002eb (1). :
The mind of the customer [electronic resource] : how great companies like UPS, Lexus, and Nokia have reinvented the sales process to accelerate their customers' success / Richard Hodge and Lou Schachter.

by Hodge, Richard | Schachter, Lou | ebrary, Inc.

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publisher: New York : McGraw-Hill, c2006Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE Not for loanCall number: HF 5438.25 .H625 2006eb (1). :
Observing and registering emotional satisfaction of customer contacts [electronic resource] : for customer satisfaction & loyalty / Hüseyin Güngör.

by Güngör, Hüseyin | ebrary, Inc.

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publisher: Amsterdam : Vossiuspers UvA, c2007Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE Not for loanCall number: HE 8788 .G86 2007eb (2). :
Measuring customer satisfaction [electronic resource] / Richard F. Gerson.

by Gerson, Richard F | ebrary, Inc.

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publisher: Menlo Park, Calif. : Crisp Publications, c1993Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE Not for loanCall number: HF 5415.5 .G46 1993eb (1). :
Beyond customer service, revised [electronic resource] / Richard F. Gerson.

by Gerson, Richard F | ebrary, Inc.

Edition: Rev. ed.Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publisher: Menlo Park, Calif. : Crisp Publications, c1998Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE Not for loanCall number: HF 5415.5 .G458 1998eb (1). :
Compensating the sales force [electronic resource] / David J. Cichelli.

by Cichelli, David J | ebrary, Inc.

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publisher: New York : McGraw Hill, c2004Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE Not for loanCall number: HF 5439.7 .C53 2004eb (1). :
Sales management [electronic resource] / Robert J. Calvin.

by Calvin, Robert J | ebrary, Inc.

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publisher: New York : McGraw-Hill, c2001Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE Not for loanCall number: HF 5438.4 .C343 2001eb (1). :
Sales and marketing management [electronic resource] / C.P. Mahajan.

by Mahajan, C. P | ebrary, Inc.

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publisher: Jaipur, India : ABD Publishers, 2008Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE Not for loanCall number: HF 5438.4 .M34 2008eb (1). :
The Sales success handbook [electronic resource] : 20 lessons to open and close sales now / Linda Richardson.

by Richardson, Linda, 1944- | ebrary, Inc.

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publisher: New York : McGraw-Hill, 2003Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE Not for loanCall number: HF 5438.25 .R53 2003eb (1). :
Sales don't just happen [electronic resource] : 26 proven strategies to increase sales in any market / Stephan Schiffman.

by Schiffman, Stephan | ebrary, Inc.

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publisher: Chicago, IL : Dearborn Financial Pub., c2002Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE Not for loanCall number: HF 5438.25 .S3346 2002eb (1). :
Marketing and sales management [electronic resource] / S.P. Sharma, Dilip B. Joshi.

by Śarmā, Satyaprakāśa | Joshi, Dilip B | ebrary, Inc.

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publisher: Jaipur, India : Paradise Publishers, 2008Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE Not for loanCall number: HF 5415 .S53 2008eb (1). :
Advertising, sales and promotion management [electronic resource] / S.A. Chunwalla.

by Chunawalla, S. A | ebrary, Inc.

Edition: Rev. ed.Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publisher: Mumbai [India] : Himalaya Pub. House, 2008Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE Not for loanCall number: HF 5823 .C48 2008eb (1). :
More proactive sales management [electronic resource] : avoid the mistakes even great sales managers make--and get extraordinary results / William "Skip" Miller.

by Miller, William, 1955- | ebrary, Inc.

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publisher: New York : American Management Association, c2009Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE Not for loanCall number: HF 5438.4 .M5425 2009eb (1). :
Resumes for sales and marketing careers [electronic resource] : with sample cover letters / the editors of McGraw-Hill.

by ebrary, Inc.

Edition: 3rd ed.Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publisher: New York : McGraw-Hill, c2005Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE Not for loanCall number: HF 5383 .R45 2005eb (1). :
Mastering technical sales [electronic resource] : the sales engineer's handbook / John Care, Aron Bohlig.

by Care, John, B.Sc | Bohlig, Aron | ebrary, Inc.

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publisher: Boston, MA : Artech House, 2002Other title: Technical sales | Sales engineer's handbook.Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE Not for loanCall number: HF 5439.H54 C37 2002eb (1). :
Birth of a salesman [electronic resource] : the transformation of selling in America / Walter A. Friedman.

by Friedman, Walter A, 1962- | ebrary, Inc.

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publisher: Cambridge, MA : Harvard University Press, 2004Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE Not for loanCall number: HF 5438.4 .F75 2004eb (1). :
Sales techniques [electronic resource] / Bill Brooks.

by Brooks, William T | ebrary, Inc.

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publisher: New York : McGraw-Hill, c2004Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE Not for loanCall number: HF 5438.25 .B7455 2004eb (1). :
Telephone sales for dummies [electronic resource] / by Dirk Zeller.

by Zeller, Dirk | ebrary, Inc.

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publisher: Hoboken, NJ : Wiley, c2008Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE Not for loanCall number: HF 5438.3 .Z45 2008eb (1). :
Sales & celebrations [electronic resource] : retailing and regional identity in Western New York State, 1920-1940 / Sarah Elvins.

by Elvins, Sarah | ebrary, Inc.

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publisher: Athens : Ohio University Press, c2004Other title: Sales and celebrations.Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE Not for loanCall number: HF 5429.4.N56 E48 2004eb (1). :
The 25 sales habits of highly successful salespeople [electronic resource] / Stephan Schiffman.

by Schiffman, Stephan | ebrary, Inc.

Edition: 3rd ed.Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publisher: Avon, Mass. : Adams Media, c2008Other title: Twenty-five sales habits of highly successful salespeople.Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE Not for loanCall number: HF 5438.25 .S333 2008eb (1). :
Proven online ad sales tactics [electronic resource] : practical know-how from profitable web and newsletter publishers.

by MarketingSherpa, Inc | ebrary, Inc.

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publisher: Portsmouth, R.I. : MarketingSherpa, Inc., 2003Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE Not for loanCall number: HF 5823 .P76 2003eb (1). :
Effective sales management [electronic resource] : how to build a winning sales team / Tom Johnson.

by Johnson, Tom | ebrary, Inc.

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction ; Audience: General; Publisher: Los Altos, Calif. : Crisp, c1990Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE Not for loanCall number: HF 5438.4 .J64 1990eb (1). :
Power sales writing [electronic resource] / Sue Hershkowitz-Coore.

by Hershkowitz-Coore, Sue | ebrary, Inc.

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publisher: New York : McGraw-Hill, c2003Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE Not for loanCall number: HF 5825 .H44 2003eb (1). :
The 24 sales traps and how to avoid them [electronic resource] : recognizing the pitfalls that mislead even the best performers / Dick Canada.

by Canada, Dick, 1945- | ebrary, Inc.

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publisher: New York : AMACOM, c2002Other title: Twenty four sales traps and how to avoid them.Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE Not for loanCall number: HF 5438.25 .C28 2002eb (1). :
Hack proofing your e-commerce site [electronic resource] : the only way to stop a hacker is to think like one / [Ryan Russell ... [et al.]].

by Russell, Ryan, 1969- | ebrary, Inc.

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publisher: Rockland, Mass. ; [Great Britain] : Syngress, c2001Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE Not for loanCall number: QA 76.9.A25 H334 2001eb (1). :
E-commerce [electronic resource] : an Emerald guide.

by ebrary, Inc.

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publisher: Bradford, England : Emerald Group Publishing, c2005Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE Not for loanCall number: HF 5548.32 .E36 2005eb (1). :
WordPress 2.9 e-commerce [electronic resource] : build a proficient online store to sell products and services / Brian Bondari.

by Bondari, Brian | ebrary, Inc.

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publisher: Birmingham, U.K. : Packt Pub., 2010Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE Not for loanCall number: TK 5105.8885.W66 B66 2010eb (1). :
Selling online with Drupal e-Commerce [electronic resource] : walk through the creation of an online store with Drupal's e-Commerce module / Michael Peacock.

by Peacock, Michael | ebrary, Inc.

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publisher: Birmingham, [England] : Packt, c2008Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE Not for loanCall number: TK 5105.8885.D78 P433 2008eb (1). :
Managing for sales results [electronic resource] : a fast-action guide for finding, coaching, and leading salespeople / Ron Marks.

by Marks, Ron, 1961- | ebrary, Inc.

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publisher: Hoboken, N.J. : John Wiley & Sons, c2008Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE Not for loanCall number: HF 5438.4 .M366 2008eb (1). :
Retailing logistics & fresh food packaging [electronic resource] : managing change in the supply chain / Leigh Sparks ... [et al.].

by Sparks, Leigh | ebrary, Inc.

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publisher: London : Kogan Page, 2006Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE Not for loanCall number: HD 9000.5 .R38 2006eb (1). :
Logistics and retail management [electronic resource] : insights into current practice and trends from leading experts / edited by John Fernie and Leigh Sparks.

by Fernie, John, 1948- | Sparks, Leigh | ebrary, Inc.

Edition: 2nd ed.Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publisher: London ; Sterling, VA : Kogan Page, 2004Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE Not for loanCall number: HD 38.5 .L614 2004eb (1). :
Barriers to retail competition and prices [electronic resource] : evidence from Spain / Alexander W. Hoffmaister.

by Hoffmaister, Alexander W | International Monetary Fund. European Dept | ebrary, Inc.

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publisher: [Washington D.C.] : International Monetary Fund, c2006Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE Not for loanCall number: HD 2756.5 .H64 2006eb (1). :
Retail crime and loss prevention [electronic resource] / guest editors: John Guthrie and Sarah Todd.

by Guthrie, John | Todd, Sarah | ebrary, Inc.

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publisher: Bradford, England : Emerald Group Publishing, c2006Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE Not for loanCall number: HV 6652 .R48 2006eb (1). :
The retail value chain [electronic resource] : how to gain competitive advantage through efficient consumer response (ECR) strategies / Sami Finne & Hanna Sivonen.

by Finne, Sami | Sivonen, Hanna | ebrary, Inc.

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publisher: London ; Philadelphia : Kogan Page, 2009Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE Not for loanCall number: HF 5429 .F4973 2009eb (1). :
Retail selling skills [electronic resource] / Sumit Kati.

by Kati, Sumit | ebrary, Inc.

Edition: 1st ed.Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publisher: Mumbai [India] : Himalaya Pub. House, 2010Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE Not for loanCall number: HF 5438.25 .K38 2010eb (1). :
Strategic retail management [electronic resource] / Bal Mukand Sharma.

by Sharma, Bal Mukand | ebrary, Inc.

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publisher: Jaipur, India : Book Enclave, 2008Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE Not for loanCall number: HF 5429 .S53 2008eb (1). :
Opportunities in retailing careers [electronic resource] / Roslyn Dolber.

by Dolber, Roslyn | ebrary, Inc.

Edition: Rev. ed.Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publisher: Chicago : VGM Career Books, c2003Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE Not for loanCall number: HF 5429.29 .D65 2003eb (1). :
In the name of Osama bin Laden: global terrorism & the bin Laden brotherhood / Roland Jacquard ; Samia Serageldin, consulting editor ; George Holoch, translator.

by Jacquard, Roland | ebrary, Inc.

Material type: Text Text; Format: electronic available online remote; Nature of contents: biography; Literary form: Not fiction Publisher: Durham, N.C. : Duke University Press, 2002Online access: Concordia University College Access | University of Alberta Access Availability: No items available :
Disappearing acts : Betsy Byars

by Byars,Betsy | ebrary, Inc.

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publisher: New York Scholastic c1998Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available :
Human resource development learning & training for individuals & organizations / edited by John P. Wilson.

by Wilson, John P. (John Peter), 1955 Aug. 11- | ebrary, Inc.

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publisher: London : Kogan Page Limited, 2005Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: The MUA Library South C campusCall number: HF 5549 .H86 2005 (3). In transit (1).
Cisco security professional's guide to secure intrusion detection systems [electronic resource] / Syngress Media, Inc. Staff.

by ebrary, Inc.

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publisher: Rockland, Mass. : Syngress, c2003Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE Not for loanCall number: TK 5105.59 .C573 2003eb (1). :
Hacking exposed Cisco networks [electronic resource] : Cisco security secrets & solutions / Andrew A. Vladimirov ... [et al.].

by Vladimirov, Andrew A | ebrary, Inc.

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction ; Audience: Adult; Publisher: New York : McGraw-Hill/Osborne, c2006Other title: Hacking Cisco networks exposed.Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE Not for loanCall number: TK 5105.59 .H32 2006eb (1). :
Cisco routers for the desperate [electronic resource] : router and switch management, the easy way / Michael W. Lucas.

by Lucas, Michael, 1967- | ebrary, Inc.

Edition: 2nd ed.Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publisher: San Francisco : No Starch Press, c2009Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE Not for loanCall number: TK 5105.543 .L83 2009eb (1). :
Cisco security [electronic resource] / Kartik Bhatnagar, with NIIT.

by Bhatnagar, Kartik | ebrary, Inc.

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publisher: Cincinnati, Ohio : Premier Press, c2002Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE Not for loanCall number: TK 5105.59 .B473 2002eb (1). :
Cisco IP routing protocols [electronic resource] : troubleshooting techniques / V. Anand and K. Chakrabarty.

by Anand, V. (Vijay) | Chakrabarty, K. (Koel) | ebrary, Inc.

Edition: 1st ed.Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publisher: Hingham, Mass. : Charles River Media, 2004Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE Not for loanCall number: TK 5105.585 .A48 2004eb (1). :
Enabling IP routing with Cisco routers [electronic resource] / R. Das, K. Chakrabarty.

by Das, R. (Rajarshi) | Chakrabarty, K. (Koel) | ebrary, Inc.

Edition: 1st ed.Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publisher: Hingham, Mass. : Charles River Media, c2004Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE Not for loanCall number: TK5105.543 .D35 2004eb (1). :
CCNA Cisco certified network associate study guide [electronic resource] : (exam 640-802) / Richard Deal.

by Deal, Richard A | ebrary, Inc.

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publisher: New York : McGraw-Hill, c2008Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE Not for loanCall number: TK5105.8.C57 425 2008eb (1). :
Analytical network and system administration [electronic resource] : managing human-computer networks / Mark Burgess.

by Burgess, Mark, 1966- | ebrary, Inc.

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publisher: Chichester, West Sussex, England ; Hoboken, NJ : John Wiley & Sons, c2004Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE Not for loanCall number: TK5105.5 .B862 2004eb (1). :
Managing Cisco network security [electronic resource] / Eric Knipp ... [et al.] ; technical editor, Edgar Danielyan.

by Danielyan, Edgar | Knipp, Eric | ebrary, Inc.

Edition: 2nd ed.Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publisher: Rockland, Mass. : Syngress Media, c2002Other title: Cisco network security.Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE Not for loanCall number: TK5105.59 .M36 2002eb (1). :
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