Beyond customer service, revised [electronic resource] / Richard F. Gerson.
By: Gerson, Richard F
Contributor(s): ebrary, Inc
Material type:
TextSeries: Fifty-Minute series: Publisher: Menlo Park, Calif. : Crisp Publications, c1998Edition: Rev. edDescription: 108 p. : ill. ; 26 cmSubject(s): Customer relations | Customer servicesGenre/Form: Electronic books. DDC classification: 658.8/12 LOC classification: HF5415.5 | .G458 1998ebOnline resources: An electronic book accessible through the World Wide Web; click to view
| Item type | Current location | Call number | Status | Date due | Barcode |
|---|---|---|---|---|---|
| e Book | ONLINE RESOURCE | HF 5415.5 .G458 1998eb (Browse shelf) | Not for loan |
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| HF 5415.5 .F68 2001eb Successful customer relationship marketing | HF 5415.5 .F83 1999eb Quality in customer service | HF5415.5 .G456 2002eb The CRM project management handbook | HF 5415.5 .G458 1998eb Beyond customer service, revised | HF 5415.5 .G46 1993eb Measuring customer satisfaction | HF 5415.5 .G548 2007eb Care packages for your customers | HF 5415.5 .G672 2009eb Strategic customer service |
"Effective programs for retaining your customers"--Cover.
Electronic reproduction. Palo Alto, Calif. : ebrary, 2009. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.
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