Measuring customer satisfaction [electronic resource] / Richard F. Gerson.
By: Gerson, Richard F
Contributor(s): ebrary, Inc
Material type:
TextSeries: Fifty-Minute series: Publisher: Menlo Park, Calif. : Crisp Publications, c1993Description: ix, 112 p. : ill. ; 26 cmSubject(s): Consumer satisfaction | Customer services -- EvaluationGenre/Form: Electronic books. DDC classification: 658.8/12 LOC classification: HF5415.5 | .G46 1993ebOnline resources: An electronic book accessible through the World Wide Web; click to view
| Item type | Current location | Call number | Status | Date due | Barcode |
|---|---|---|---|---|---|
| e Book | ONLINE RESOURCE | HF 5415.5 .G46 1993eb (Browse shelf) | Not for loan |
Electronic reproduction. Palo Alto, Calif. : ebrary, 2011. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.
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