Normal view MARC view ISBD view

Observing and registering emotional satisfaction of customer contacts [electronic resource] : for customer satisfaction & loyalty / Hüseyin Güngör.

Material type: Text

TextPublisher: Amsterdam : Vossiuspers UvA, c2007Description: xiii, 176 p. : illSubject(s): Call centers | Customer relationsGenre/Form: Electronic books. LOC classification: HE8788 | .G86 2007ebOnline resources: An electronic book accessible through the World Wide Web; click to view

Contents:

pt. 1. Conceptual model, literature review and research questions -- pt. 2. ESCC surveys & results.

Tags from this library: No tags from this library for this title. Log in to add tags.

Item type	Current location	Call number	Status	Date due	Barcode
e Book	ONLINE RESOURCE	HE 8788 .G86 2007eb (Browse shelf)	Not for loan
e Book	ONLINE RESOURCE	HE 8788 .G86 2007eb (Browse shelf)	Not for loan

Previous	No cover image available No cover image available	No cover image available No cover image available	No cover image available No cover image available	No cover image available No cover image available	No cover image available No cover image available	No cover image available No cover image available	No cover image available No cover image available	Next
Previous	HD9015.N6 L54 1997eb Marketing and modernity	HD2346.G7 J68 Journal of small business and enterprise development	HE7661 .D47 2004eb Project management for telecommunications managers	HE 8788 .G86 2007eb Observing and registering emotional satisfaction of customer contacts	HE 8788 .G86 2007eb Observing and registering emotional satisfaction of customer contacts	HF 514.5 .W5 2001eb Obtaining and retaining customers	HF514.5 .W5 2001eb Obtaining and retaining customers	Next

Includes bibliographical references.

pt. 1. Conceptual model, literature review and research questions -- pt. 2. ESCC surveys & results.

Electronic reproduction. Palo Alto, Calif. : ebrary, 2009. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.

There are no comments on this title.

to post a comment.

The MUA Library